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Pearson VUE परामर्श, स्वास्थ्य सेवा और लॉजिस्टिक्स सहित विभिन्न क्षेत्रों के संगठनों को कंप्यूटर-आधारित परीक्षण और प्रमाणन सेवाएँ प्रदान करता है। इसका प्लेटफ़ॉर्म उच्च-स्तरीय प्रमाणन और पेशेवर परीक्षाओं के लिए परीक्षा निर्धारण, अभ्यर्थी संसाधन और परीक्षण संबंधी सुविधाओं जैसे उपकरण उपलब्ध कराता है। परीक्षा आयोजकों को कौशल का आकलन करने और अभ्यर्थियों को अपने ज्ञान का सत्यापन करने में सहायता देकर Pearson VUE पेशेवर विकास और उद्योग मानकों को बढ़ावा देता है। कंपनी के भर्ती संदर्भ में मूल्यांकन संचालन और अभ्यर्थी अनुभव पर केंद्रित एक बड़ी अंतरराष्ट्रीय टीम शामिल है।
Advanced Customer Service Associate — Pearson VUE (Hybrid, UK)
Support Pearson VUE qualification learners, schools, colleges, and centres with customer service across phone, email, and live chat. Manage registration, certification, administration, and complex enquiries.
विवरण
- Provide high-quality customer service through phone, email, and live chat
- Assist with qualification administration and certification-related enquiries
- Handle complex customer issues with confidence and empathy
- Collaborate effectively with internal Pearson teams
- Develop strong working relationships with schools, colleges, and centres
- Stay informed about developments across the education sector
- Represent Pearson at customer and centre network events after becoming established in the role
आवश्यकताएँ
- Previous customer service experience or transferable experience in a customer-facing role
- A genuine interest in helping people and resolving problems
- Clear and confident verbal and written communication skills
- Capacity to work independently while contributing effectively to a team
- Comfort using several systems and digital platforms
- Ability to remain composed and professional in high-pressure situations
- An adaptable, motivated approach and willingness to learn
- Availability from Monday to Friday
- Willingness to work rotating shifts between 8am and 5pm
लाभ
- 25 days of annual leave, rising to as many as 30 days
- Ability to purchase or sell up to five additional holiday days
- Pension plan with matched employer contributions
- Private medical and dental insurance
- Digital GP access and wellbeing support
- Cycle to work scheme
- Paid volunteering days
- Retail and leisure discounts
- Hybrid working arrangement
- Development opportunities, training, and scope for long-term career progression
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