TechOp Solutions International
TechOp Solutions International
TechOp Solutions International apvieno operatīvo pieredzi ar tehniskajām zināšanām, lai atbalstītu konsultāciju, aizsardzības un loģistikas sektoru organizācijas. Balstoties uz gadu desmitiem ilgu pieredzi, uzņēmums piedāvā risinājumus federālajām, štatu, vietējām un privātām organizācijām, tostarp darbā, kas saistīts ar drošības gatavību un reaģēšanu. Uzņēmuma klientu vidū ir bijuši Iekšzemes drošības departaments, Amerikas Savienoto Valstu Jūras kājnieku korpuss un Aizsardzības departaments. TechOp Solutions International savu darba vidi raksturo kā uz komandu orientētu un vērstu uz darbinieku profesionālās un personīgās izaugsmes atbalstīšanu.

Remote Customer Service Representative – Texas

Support TechOp Solutions International’s government clients by handling calls, researching information, and escalating cases. Document interactions accurately across telephony, CRM, and government systems.

Apraksts

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while maintaining accurate records.
  • Record information accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Carry out other assigned duties.

Prasības

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and spoken communication skills.
  • Ability to work independently, manage assigned tasks, and make informed decisions with limited supervision.
  • Proficiency in Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Priekšrocības

  • TechOp Solutions International is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law.

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