TechOp Solutions International
TechOp Solutions International
51 – 200 Zaposleni
LogistikaObrambaSvetovanje
TechOp Solutions International združuje operativne izkušnje s tehničnim strokovnim znanjem za podporo organizacijam v svetovalnem, obrambnem in logističnem sektorju. Na podlagi več desetletij izkušenj podjetje zagotavlja rešitve za zvezne, državne, lokalne in zasebne organizacije, vključno z delom, povezanim s pripravljenostjo na varnostne grožnje in odzivanjem nanje. Med njegovimi naročniki so bili Ministrstvo za domovinsko varnost Združenih držav Amerike, Korpus mornariške pehote Združenih držav Amerike in Ministrstvo za obrambo. TechOp Solutions International svoje delovno okolje opisuje kot ekipno usmerjeno ter osredotočeno na podporo strokovnemu in osebnemu razvoju svojih sodelavcev.

Remote Customer Service Representative – Texas

Support TechOp Solutions International’s government clients by handling calls, researching information, and escalating cases. Document interactions accurately across telephony, CRM, and government systems.

Opis

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while maintaining accurate records.
  • Record information accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Carry out other assigned duties.

Zahteve

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and spoken communication skills.
  • Ability to work independently, manage assigned tasks, and make informed decisions with limited supervision.
  • Proficiency in Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Ugodnosti

  • TechOp Solutions International is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law.

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