TechOp Solutions International
TechOp Solutions International
TechOp Solutions International консалтинг, қорғаныс және логистика салаларындағы ұйымдарға қолдау көрсету үшін операциялық тәжірибені техникалық сараптамамен ұштастырады. Компания ондаған жылдық тәжірибесіне сүйене отырып, федералдық, штаттық, жергілікті және жеке ұйымдарға, соның ішінде қауіпсіздікке дайындық пен ден қоюға қатысты жұмыстар бойынша шешімдер ұсынады. Оның клиенттері арасында Ұлттық қауіпсіздік министрлігі, Америка Құрама Штаттарының Теңіз жаяу әскері корпусы және Қорғаныс министрлігі болған. TechOp Solutions International жұмыс ортасын командалық рухқа негізделген және қызметкерлерінің кәсіби әрі жеке дамуын қолдауға бағытталған орта ретінде сипаттайды.

Remote Customer Service Representative – Texas

Support TechOp Solutions International’s government clients by handling calls, researching information, and escalating cases. Document interactions accurately across telephony, CRM, and government systems.

Сипаттама

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while maintaining accurate records.
  • Record information accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Carry out other assigned duties.

Талаптар

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and spoken communication skills.
  • Ability to work independently, manage assigned tasks, and make informed decisions with limited supervision.
  • Proficiency in Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Артықшылықтар

  • TechOp Solutions International is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law.

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