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TechOp Solutions International
TechOp Solutions International
51 – 200 Angajați
ApărareConsultanțăLogistică
TechOp Solutions International combină experiența operațională cu expertiza tehnică pentru a sprijini organizații din sectoarele consultanței, apărării și logisticii. Bazându-se pe zeci de ani de experiență, compania oferă soluții organizațiilor federale, statale, locale și private, inclusiv pentru activități legate de pregătirea și răspunsul în domeniul securității. Printre clienții săi s-au numărat Departamentul pentru Securitate Internă, Corpul Pușcașilor Marini al Statelor Unite și Departamentul Apărării. TechOp Solutions International își descrie mediul de lucru ca fiind orientat spre echipă și axat pe sprijinirea dezvoltării profesionale și personale a angajaților săi.
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Locurile de muncă ale companiei

Remote Customer Service Representative – Texas

Support TechOp Solutions International’s government clients by handling calls, researching information, and escalating cases. Document interactions accurately across telephony, CRM, and government systems.

USStatele Unite ale AmericiiTXTexasRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while maintaining accurate records.
  • Record information accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Carry out other assigned duties.

Cerințe

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and spoken communication skills.
  • Ability to work independently, manage assigned tasks, and make informed decisions with limited supervision.
  • Proficiency in Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Beneficii

  • TechOp Solutions International is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law.

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