TechOp Solutions International
TechOp Solutions International
51 – 200 Employees
ConsultingDefenseLogistics
TechOp Solutions International combines operational experience with technical expertise to support organizations across the consulting, defense, and logistics sectors. Drawing on decades of experience, the company provides solutions for federal, state, local, and private organizations, including work related to security preparedness and response. Its clients have included the Department of Homeland Security, the United States Marine Corps, and the Department of Defense. TechOp Solutions International describes its workplace as team-oriented and focused on supporting the professional and personal development of its associates.

Remote Customer Service Representative – Texas

Support TechOp Solutions International’s government clients by handling calls, researching information, and escalating cases. Document interactions accurately across telephony, CRM, and government systems.

Description

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while maintaining accurate records.
  • Record information accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Carry out other assigned duties.

Requirements

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and spoken communication skills.
  • Ability to work independently, manage assigned tasks, and make informed decisions with limited supervision.
  • Proficiency in Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Benefits

  • TechOp Solutions International is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law.

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