TechOp Solutions International
TechOp Solutions International
51 – 200 Darbuotojai
GynybaKonsultavimasLogistika
„TechOp Solutions International“ derina operacinę patirtį ir techninę kompetenciją, kad padėtų konsultavimo, gynybos ir logistikos sektorių organizacijoms. Remdamasi dešimtmečius kaupta patirtimi, įmonė teikia sprendimus federalinėms, valstijų, vietos valdžios ir privačioms organizacijoms, įskaitant veiklą, susijusią su saugumo parengimu ir reagavimu. Tarp jos klientų buvo Vidaus saugumo departamentas, Jungtinių Valstijų jūrų pėstininkų korpusas ir Gynybos departamentas. „TechOp Solutions International“ savo darbo aplinką apibūdina kaip orientuotą į komandą ir daug dėmesio skiriančią darbuotojų profesiniam bei asmeniniam tobulėjimui.

Remote Customer Service Representative – Texas

Support TechOp Solutions International’s government clients by handling calls, researching information, and escalating cases. Document interactions accurately across telephony, CRM, and government systems.

Aprašymas

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while maintaining accurate records.
  • Record information accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Carry out other assigned duties.

Reikalavimai

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and spoken communication skills.
  • Ability to work independently, manage assigned tasks, and make informed decisions with limited supervision.
  • Proficiency in Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Privalumai

  • TechOp Solutions International is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law.

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