TechOp Solutions International
TechOp Solutions International
TechOp Solutions International परामर्श, रक्षा और लॉजिस्टिक्स क्षेत्रों में संगठनों की सहायता के लिए परिचालन अनुभव और तकनीकी विशेषज्ञता का संयोजन करती है। दशकों के अनुभव के आधार पर, कंपनी संघीय, राज्य, स्थानीय और निजी संगठनों के लिए समाधान प्रदान करती है, जिनमें सुरक्षा संबंधी तैयारी और प्रतिक्रिया से जुड़ा कार्य भी शामिल है। इसके ग्राहकों में होमलैंड सिक्योरिटी विभाग, यूनाइटेड स्टेट्स मरीन कॉर्प्स और रक्षा विभाग शामिल रहे हैं। TechOp Solutions International अपने कार्यस्थल को टीम-केंद्रित बताती है, जहाँ सहयोगियों के पेशेवर और व्यक्तिगत विकास को समर्थन देने पर ध्यान दिया जाता है।

Remote Customer Service Representative – Texas

Support TechOp Solutions International’s government clients by handling calls, researching information, and escalating cases. Document interactions accurately across telephony, CRM, and government systems.

विवरण

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while maintaining accurate records.
  • Record information accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Carry out other assigned duties.

आवश्यकताएँ

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and spoken communication skills.
  • Ability to work independently, manage assigned tasks, and make informed decisions with limited supervision.
  • Proficiency in Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

लाभ

  • TechOp Solutions International is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law.

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