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Resolv Global
Resolv Global
51 – 200 Darbinieki
B2BKonsultācijasPersonāla atlase
Resolv Global ir biznesa procesu ārpakalpojumu un personāla atlases uzņēmums, kas palīdz uzņēmumiem plašā mērogā nodrošināt klientu apkalpošanu, tehnisko atbalstu un biroja administrēšanas pakalpojumus. Tā daudzvalodu komandas strādā sešos pakalpojumu centros un attālinātās darba vietās, atbalsta vairāk nekā 18 valodas un piedāvā hibrīda, darba no mājām un diennakts pakalpojumu modeļus. Uzņēmums apvieno darbaspēka pārvaldības pieredzi ar tehnoloģijām, lai palīdzētu korporatīvajiem klientiem, tostarp Fortune 500 organizācijām, apkalpot klientus starptautiskajos tirgos.
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Vakances uzņēmumā

Partner Support Specialist

Onboard and support SaaS clients through training, troubleshooting, and issue resolution. Coordinate with Sales, Operations, Product, and Engineering to address client needs.

ZADienvidāfrikas Republika
8 $ / stunda
AttālinātiPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Guide new clients through kickoff calls, live demonstrations, training, and Q&A.
  • Serve as a reliable client contact after launch.
  • Monitor client adoption and spot emerging issues early.
  • Respond promptly when clients are blocked, frustrated, or need urgent help.
  • Handle challenging client conversations with empathy, confidence, and sound judgment.
  • Troubleshoot workflow, platform, and process problems.
  • Use diagnostic questions to identify underlying causes.
  • Turn client issues into clear, actionable details for Product, Engineering, and Operations.
  • Follow open issues through to resolution.
  • Collect client feedback and identify recurring pain points.
  • Improve processes, documentation, and client success playbooks.
  • Work with Sales to identify renewal, expansion, and upsell opportunities.
  • Manage multiple client conversations, projects, and priorities at once.
  • Partner with clients and colleagues across Sales, Operations, Product, and Engineering.

Prasības

  • At least two years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
  • Experience onboarding customers and leading remote demonstrations, walkthroughs, or training.
  • Comfort using software platforms and learning technical workflows quickly.
  • Ability to troubleshoot problems and distinguish symptoms from root causes.
  • Confidence communicating with clients at different levels.
  • Ability to stay calm and professional with frustrated or demanding clients.
  • Takes initiative and ownership without waiting for direction.
  • Strong organization and follow-through.
  • Ability to handle multiple accounts, projects, or client issues at once.
  • Proactive approach and comfort working in a fast-paced environment.
  • Ability to build trust quickly and handle difficult conversations.
  • Windows 11 PC; Mac is not supported.
  • 16 GB RAM.
  • Dual monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Reliable backup power solution.
  • Microsoft Teams and Office 365.
  • Submit all resumes in English.
  • Availability to work during PST hours and business hours as required.

Priekšrocības

  • Paid weekly in arrears.
  • Paid training.

Saistītās vakances

Recruiting Sonia

Remote DACH Sales Manager, Public Sector SaaS

Recruiting Sonia
1 – 10 Darbinieki
KonsultācijasMārketingsPersonāla atlase
DEVācija
60 000 € – 72 000 € / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: vācuNepieciešamā Valoda: angļuPārdošana

Lead consultative sales of Axiell’s cultural-sector software to museums, archives, and public institutions across Germany. Oversee tenders, demonstrations, customer relationships, and the full sales cycle.

Atvērt