Casual Compliance Support Officer
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Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Partner Support Specialist
Onboard and support SaaS clients through training, troubleshooting, and issue resolution. Coordinate with Sales, Operations, Product, and Engineering to address client needs.
Description
- Guide new clients through kickoff calls, live demonstrations, training, and Q&A.
- Serve as a reliable client contact after launch.
- Monitor client adoption and spot emerging issues early.
- Respond promptly when clients are blocked, frustrated, or need urgent help.
- Handle challenging client conversations with empathy, confidence, and sound judgment.
- Troubleshoot workflow, platform, and process problems.
- Use diagnostic questions to identify underlying causes.
- Turn client issues into clear, actionable details for Product, Engineering, and Operations.
- Follow open issues through to resolution.
- Collect client feedback and identify recurring pain points.
- Improve processes, documentation, and client success playbooks.
- Work with Sales to identify renewal, expansion, and upsell opportunities.
- Manage multiple client conversations, projects, and priorities at once.
- Partner with clients and colleagues across Sales, Operations, Product, and Engineering.
Requirements
- At least two years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
- Experience onboarding customers and leading remote demonstrations, walkthroughs, or training.
- Comfort using software platforms and learning technical workflows quickly.
- Ability to troubleshoot problems and distinguish symptoms from root causes.
- Confidence communicating with clients at different levels.
- Ability to stay calm and professional with frustrated or demanding clients.
- Takes initiative and ownership without waiting for direction.
- Strong organization and follow-through.
- Ability to handle multiple accounts, projects, or client issues at once.
- Proactive approach and comfort working in a fast-paced environment.
- Ability to build trust quickly and handle difficult conversations.
- Windows 11 PC; Mac is not supported.
- 16 GB RAM.
- Dual monitors.
- Webcam.
- Wired USB headset.
- i5 processor or higher.
- Fibre internet with a wired Ethernet connection.
- Reliable backup power solution.
- Microsoft Teams and Office 365.
- Submit all resumes in English.
- Availability to work during PST hours and business hours as required.
Benefits
- Paid weekly in arrears.
- Paid training.
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