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Axalta
Axalta
H1B vizos rėmėjasAutomobilių pramonėGamybaPramoninis
„Axalta“ kuria ir gamina dangas, kurios apsaugo paviršius, pagerina jų išvaizdą ir prailgina jų naudojimo laiką automobilių bei pramonės rinkose. Daugiau kaip 150 metų patirtį turinti įmonė gamina skystąsias, miltelines ir elektrodažų dangas, skirtas automobilių dažymui po remonto, originalios įrangos gamintojams, kėbulų remonto dirbtuvėms ir komercinėms transporto priemonėms. Jos aukštos kokybės dangos taip pat naudojamos naftos ir dujų vamzdynams, geležinkelio vagonams, žemės ūkio įrangai ir kitoms pramonės reikmėms. Pasaulinė „Axalta“ komanda daugiausia dėmesio skiria paviršių technologijų tobulinimui nuolat diegiant produktų naujoves ir padeda įmonei pritraukti darbuotojų gamybos, automobilių bei platesniame pramonės sektoriuose.
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Darbai įmonėje

Senior Customer Service Operations Manager - Axalta, Asturias, Spain

Lead customer service operations, CRM governance, and digital transformation for Axalta in Asturias, Spain. The role focuses on operational KPIs, process standardization, automation, and customer experience across a global organization.

ESIspanijaDarbas vietojeVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas
ERPPMPRPASFDC

Aprašymas

  • Manage and develop Customer Service Team Leaders and operational support teams.
  • Improve customer service performance against operational KPIs.
  • Standardize service processes across regions and business units.
  • Lead initiatives that strengthen customer satisfaction, loyalty, and retention.
  • Evaluate Voice of Customer feedback and service performance data.
  • Manage customer service processes in Salesforce and other CRM platforms.
  • Translate business needs into system enhancements and digital initiatives with IT partners.
  • Maintain CRM governance, data quality, compliance, and user adoption.
  • Apply Lean and Six Sigma methods to continuous improvement programs.
  • Create and maintain SOPs and organizational best practices.
  • Increase efficiency through automation, RPA, and AI-enabled solutions.
  • Build dashboards and reporting tools to support data-driven decisions.
  • Oversee back-office workloads, productivity, capacity balancing, and compliance.
  • Collaborate with Sales, Supply Chain, Planning, Logistics, Manufacturing, Finance, and IT to improve customer outcomes.
  • Lead deployments of digital platforms, customer portals, webshops, and service tools.

Reikalavimai

  • Bachelor’s degree in business administration, Commerce, Supply Chain Management, MIS, Marketing, or a related discipline.
  • 10–15 years of experience leading large operational teams.
  • 5–10 years of experience in Customer Service Operations, Commercial Operations, Supply Chain, or a related field.
  • Experience managing organizations of 50–100 employees.
  • Advanced knowledge of Salesforce (SFDC) and ERP systems, preferably SAP.
  • Track record in operational excellence, continuous improvement, and digital transformation.
  • Working knowledge of Supply Chain and Order-to-Cash processes.
  • Experience operating within complex global matrix organizations.
  • Strong leadership, coaching, stakeholder management, and change management skills.
  • Highly developed analytical, reporting, and problem-solving abilities.
  • Fluent written and spoken English.
  • Willingness to travel up to 30% of the time.
  • Six Sigma Black Belt certification is preferred.
  • PMP certification or an equivalent credential is preferred.
  • Spanish, Dutch, German, French, or Polish language skills are preferred.

Privalumai

  • Health insurance
  • Paid time off

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