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Axalta
Axalta
H1B vīzas sponsorsAutobūveRažošanaRūpniecisks
Axalta izstrādā un ražo pārklājumus, kas aizsargā, uzlabo un pagarina virsmu kalpošanas laiku autobūves un rūpniecības tirgos. Uzņēmums ar vairāk nekā 150 gadu pieredzi ražo šķidros, pulverveida un elektrokrāsas pārklājumu risinājumus automobiļu remonta krāsošanai, oriģinālā aprīkojuma ražotājiem, virsbūvju remonta darbnīcām un komerciālajiem transportlīdzekļiem. Tā augstas veiktspējas pārklājumus izmanto arī naftas un gāzes cauruļvadiem, dzelzceļa vagoniem, lauksaimniecības tehnikai un citiem rūpnieciskiem lietojumiem. Axalta globālā komanda koncentrējas uz virsmu tehnoloģiju attīstību, nepārtraukti ieviešot produktu jauninājumus, un atbalsta darbinieku piesaisti ražošanas, autobūves un plašākā rūpniecības sektora jomās.
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Vakances uzņēmumā

Senior Customer Service Operations Manager - Axalta, Asturias, Spain

Lead customer service operations, CRM governance, and digital transformation for Axalta in Asturias, Spain. The role focuses on operational KPIs, process standardization, automation, and customer experience across a global organization.

ESSpānijaKlātienēPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts
ERPPMPRPASFDC

Apraksts

  • Manage and develop Customer Service Team Leaders and operational support teams.
  • Improve customer service performance against operational KPIs.
  • Standardize service processes across regions and business units.
  • Lead initiatives that strengthen customer satisfaction, loyalty, and retention.
  • Evaluate Voice of Customer feedback and service performance data.
  • Manage customer service processes in Salesforce and other CRM platforms.
  • Translate business needs into system enhancements and digital initiatives with IT partners.
  • Maintain CRM governance, data quality, compliance, and user adoption.
  • Apply Lean and Six Sigma methods to continuous improvement programs.
  • Create and maintain SOPs and organizational best practices.
  • Increase efficiency through automation, RPA, and AI-enabled solutions.
  • Build dashboards and reporting tools to support data-driven decisions.
  • Oversee back-office workloads, productivity, capacity balancing, and compliance.
  • Collaborate with Sales, Supply Chain, Planning, Logistics, Manufacturing, Finance, and IT to improve customer outcomes.
  • Lead deployments of digital platforms, customer portals, webshops, and service tools.

Prasības

  • Bachelor’s degree in business administration, Commerce, Supply Chain Management, MIS, Marketing, or a related discipline.
  • 10–15 years of experience leading large operational teams.
  • 5–10 years of experience in Customer Service Operations, Commercial Operations, Supply Chain, or a related field.
  • Experience managing organizations of 50–100 employees.
  • Advanced knowledge of Salesforce (SFDC) and ERP systems, preferably SAP.
  • Track record in operational excellence, continuous improvement, and digital transformation.
  • Working knowledge of Supply Chain and Order-to-Cash processes.
  • Experience operating within complex global matrix organizations.
  • Strong leadership, coaching, stakeholder management, and change management skills.
  • Highly developed analytical, reporting, and problem-solving abilities.
  • Fluent written and spoken English.
  • Willingness to travel up to 30% of the time.
  • Six Sigma Black Belt certification is preferred.
  • PMP certification or an equivalent credential is preferred.
  • Spanish, Dutch, German, French, or Polish language skills are preferred.

Priekšrocības

  • Health insurance
  • Paid time off

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