Axalta
Axalta
Axalta ऑटोमोटिव और औद्योगिक बाज़ारों में सतहों की सुरक्षा, उनके रूप-सौंदर्य में सुधार और उनकी उपयोगी आयु बढ़ाने वाले कोटिंग्स का विकास और निर्माण करती है। 150 से अधिक वर्षों के अनुभव के साथ, कंपनी ऑटोमोटिव रीफिनिश, मूल उपकरण निर्माताओं, बॉडी शॉप्स और वाणिज्यिक वाहनों के लिए लिक्विड, पाउडर और इलेक्ट्रोकोट समाधान तैयार करती है। इसके प्रदर्शन-आधारित कोटिंग्स का उपयोग तेल और गैस पाइपलाइनों, रेल कारों, कृषि उपकरणों और अन्य औद्योगिक अनुप्रयोगों में भी किया जाता है। Axalta की वैश्विक टीम निरंतर उत्पाद नवाचार के माध्यम से सतह प्रौद्योगिकी को आगे बढ़ाने पर ध्यान केंद्रित करती है और विनिर्माण, ऑटोमोटिव तथा व्यापक औद्योगिक क्षेत्रों में नियुक्तियों का समर्थन करती है।

Senior Customer Service Operations Manager - Axalta, Asturias, Spain

Lead customer service operations, CRM governance, and digital transformation for Axalta in Asturias, Spain. The role focuses on operational KPIs, process standardization, automation, and customer experience across a global organization.

विवरण

  • Manage and develop Customer Service Team Leaders and operational support teams.
  • Improve customer service performance against operational KPIs.
  • Standardize service processes across regions and business units.
  • Lead initiatives that strengthen customer satisfaction, loyalty, and retention.
  • Evaluate Voice of Customer feedback and service performance data.
  • Manage customer service processes in Salesforce and other CRM platforms.
  • Translate business needs into system enhancements and digital initiatives with IT partners.
  • Maintain CRM governance, data quality, compliance, and user adoption.
  • Apply Lean and Six Sigma methods to continuous improvement programs.
  • Create and maintain SOPs and organizational best practices.
  • Increase efficiency through automation, RPA, and AI-enabled solutions.
  • Build dashboards and reporting tools to support data-driven decisions.
  • Oversee back-office workloads, productivity, capacity balancing, and compliance.
  • Collaborate with Sales, Supply Chain, Planning, Logistics, Manufacturing, Finance, and IT to improve customer outcomes.
  • Lead deployments of digital platforms, customer portals, webshops, and service tools.

आवश्यकताएँ

  • Bachelor’s degree in business administration, Commerce, Supply Chain Management, MIS, Marketing, or a related discipline.
  • 10–15 years of experience leading large operational teams.
  • 5–10 years of experience in Customer Service Operations, Commercial Operations, Supply Chain, or a related field.
  • Experience managing organizations of 50–100 employees.
  • Advanced knowledge of Salesforce (SFDC) and ERP systems, preferably SAP.
  • Track record in operational excellence, continuous improvement, and digital transformation.
  • Working knowledge of Supply Chain and Order-to-Cash processes.
  • Experience operating within complex global matrix organizations.
  • Strong leadership, coaching, stakeholder management, and change management skills.
  • Highly developed analytical, reporting, and problem-solving abilities.
  • Fluent written and spoken English.
  • Willingness to travel up to 30% of the time.
  • Six Sigma Black Belt certification is preferred.
  • PMP certification or an equivalent credential is preferred.
  • Spanish, Dutch, German, French, or Polish language skills are preferred.

लाभ

  • Health insurance
  • Paid time off

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