Axalta
Axalta
Axalta автомобиль және өнеркәсіп нарықтарындағы беттерді қорғайтын, жақсартатын және олардың қызмет ету мерзімін ұзартатын жабындарды әзірлеп, өндіреді. 150 жылдан астам тәжірибесі бар компания автомобильдерді қайта бояуға, түпнұсқа жабдық өндірушілеріне, шанақ жөндеу шеберханаларына және коммерциялық көліктерге арналған сұйық, ұнтақ және электрлік тұндыру жабындары шешімдерін шығарады. Оның жоғары өнімді жабындары мұнай және газ құбырларында, теміржол вагондарында, ауыл шаруашылығы техникасында және басқа да өнеркәсіптік қолданбаларда пайдаланылады. Axalta-ның жаһандық командасы өнімдерді үздіксіз жаңарту арқылы бет технологиясын дамытуға назар аударады және өндіріс, автомобиль жасау және кеңірек өнеркәсіп секторларындағы жұмысқа қабылдауды қолдайды.

Senior Customer Service Operations Manager - Axalta, Asturias, Spain

Lead customer service operations, CRM governance, and digital transformation for Axalta in Asturias, Spain. The role focuses on operational KPIs, process standardization, automation, and customer experience across a global organization.

Сипаттама

  • Manage and develop Customer Service Team Leaders and operational support teams.
  • Improve customer service performance against operational KPIs.
  • Standardize service processes across regions and business units.
  • Lead initiatives that strengthen customer satisfaction, loyalty, and retention.
  • Evaluate Voice of Customer feedback and service performance data.
  • Manage customer service processes in Salesforce and other CRM platforms.
  • Translate business needs into system enhancements and digital initiatives with IT partners.
  • Maintain CRM governance, data quality, compliance, and user adoption.
  • Apply Lean and Six Sigma methods to continuous improvement programs.
  • Create and maintain SOPs and organizational best practices.
  • Increase efficiency through automation, RPA, and AI-enabled solutions.
  • Build dashboards and reporting tools to support data-driven decisions.
  • Oversee back-office workloads, productivity, capacity balancing, and compliance.
  • Collaborate with Sales, Supply Chain, Planning, Logistics, Manufacturing, Finance, and IT to improve customer outcomes.
  • Lead deployments of digital platforms, customer portals, webshops, and service tools.

Талаптар

  • Bachelor’s degree in business administration, Commerce, Supply Chain Management, MIS, Marketing, or a related discipline.
  • 10–15 years of experience leading large operational teams.
  • 5–10 years of experience in Customer Service Operations, Commercial Operations, Supply Chain, or a related field.
  • Experience managing organizations of 50–100 employees.
  • Advanced knowledge of Salesforce (SFDC) and ERP systems, preferably SAP.
  • Track record in operational excellence, continuous improvement, and digital transformation.
  • Working knowledge of Supply Chain and Order-to-Cash processes.
  • Experience operating within complex global matrix organizations.
  • Strong leadership, coaching, stakeholder management, and change management skills.
  • Highly developed analytical, reporting, and problem-solving abilities.
  • Fluent written and spoken English.
  • Willingness to travel up to 30% of the time.
  • Six Sigma Black Belt certification is preferred.
  • PMP certification or an equivalent credential is preferred.
  • Spanish, Dutch, German, French, or Polish language skills are preferred.

Артықшылықтар

  • Health insurance
  • Paid time off

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