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RELX
RELX
Kvalifikuoto darbuotojo vizos rėmėjasDraudimasKonsultavimasSveikatos priežiūra
RELX visame pasaulyje kuria informacija pagrįstus analizės ir sprendimų priėmimo įrankius profesionalams bei verslo klientams. Jos produktai sujungia specializuotą turinį, duomenis ir technologijas, kad padėtų priimti geresnius sprendimus ir pasiekti geresnių rezultatų rizikos valdymo, mokslo, technikos ir medicinos, teisės bei parodų srityse. RELX taip pat veikia konsultavimo, sveikatos priežiūros ir su draudimu susijusiose rinkose, padėdama organizacijoms didinti produktyvumą, valdyti riziką, skatinti mokslinius tyrimus, teikti paramą teisiniam darbui ir veiksmingiau vykdyti verslo sandorius.
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Darbai įmonėje

Senior Client Success Manager, Sydney Hybrid

Guide Australian customers in adopting and expanding use of IDVerse’s AI identity verification platform. Work with customer stakeholders and RELX teams to support retention, renewals, and growth.

AUAustralijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Manage customer relationships after launch as the main contact for ongoing success.
  • Increase adoption and customer value through training, education, enablement, and strategic guidance.
  • Build connections with operational, technical, commercial, and executive stakeholders.
  • Lead quarterly and executive business reviews.
  • Track customer health, spot risks early, and address challenges proactively.
  • Support renewals by showing customer value, outcomes, and business impact.
  • Find expansion opportunities and work with Sales on growth initiatives.
  • Represent customer needs to Product, Engineering, Support, Delivery, and Sales teams.
  • Coordinate issue resolution and keep customers informed during incidents.
  • Share customer feedback, market insights, and success stories to inform product development.

Reikalavimai

  • At least five years of experience in customer success, account management, client services, or a similar SaaS setting.
  • Experience managing customer or account portfolios and improving retention.
  • Strong stakeholder management skills, including engagement with end users and senior executives.
  • Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
  • Knowledge of customer onboarding, enablement, and adoption practices.
  • Experience leading customer workshops, training sessions, or product demonstrations.
  • Strong problem-solving and escalation management skills.
  • Excellent communication, presentation, and relationship-building skills.
  • Ability to analyse customer data and turn insights into action.
  • Proactive, well-organised approach with strong attention to detail.

Privalumai

  • Career development opportunities across a global organisation.
  • Flexible working arrangements.
  • Collaborative and supportive culture.
  • Benefits tailored to the country.
  • Equal opportunity employment.

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