NinjaOne kuria debesijos pagrindu veikiančią SaaS programinę įrangą galutiniams įrenginiams valdyti ir aptarnauja valdomų paslaugų teikėjus bei IT skyrius. Jos platforma vienoje centralizuotoje konsolėje sujungia nuotolinę stebėseną ir valdymą, pataisų valdymą, mobiliųjų įrenginių valdymą, atsarginių kopijų kūrimą, nuotolinę prieigą ir vieningą ataskaitų teikimą. Lengvasis agentas palaiko „Windows“, „macOS“ ir „Linux“ įrenginius, serverius, virtualiąsias mašinas bei mobiliuosius įrenginius, o saugumo funkcijos, integracijos ir API padeda IT komandoms valdyti įrenginius bei automatizuoti veiklos procesus.
Customer Success Manager
Grow NinjaOne’s existing customer accounts in Sydney by improving product adoption, supporting customer needs, and developing cross-sell opportunities.
Aprašymas
- Manage relationships and growth across a portfolio of existing accounts.
- Build durable customer relationships through frequent phone conversations.
- Proactively contact accounts and respond promptly to customer needs.
- Find, qualify, and develop opportunities to sell additional products and services.
- Assess customer needs and recommend solutions that meet their requirements.
- Build stakeholder relationships to support customer satisfaction and account growth.
- Research and record contact details for existing leads in Salesforce.
- Log account activity, forecast opportunities, and share opportunity updates in Salesforce.
- Track market conditions and competitor activity.
- Negotiate contracts and present additional products and services.
- Champion customers and guide them as a product expert to support adoption and success.
- Serve as the lead point of contact for matters specific to assigned accounts.
- Grow the individual book of business within a portfolio of existing accounts.
Reikalavimai
- Use consultative skills to communicate clearly, listen actively, inspire confidence, and address objections.
- Communicate effectively in writing and conversation.
- Stay composed and persistent while guiding customers through problems and escalations.
- Demonstrate a record of meeting and sustaining sales targets.
- Understand IT systems or have experience working closely with IT stakeholders.
- A bachelor’s degree is preferred.
- Have experience managing and guiding a portfolio of accounts as an Account Manager.
- Hold valid Australian working rights when applying.
- Visa sponsorship is not available.
Privalumai
- Hybrid work arrangement.
- Free lunches at the office during the week.
- Opportunities to grow and advance.
- Access to a well-regarded training platform and skills development.
- Competitive pay.
- Collaborative, international team.
- Inclusive and respectful workplace.