NinjaOne क्लाउड-नेटिव SaaS विकसित करता है, जो मैनेज्ड सर्विस प्रोवाइडर्स और IT विभागों के लिए एंडपॉइंट प्रबंधन सेवाएं प्रदान करता है। इसका प्लेटफ़ॉर्म रिमोट मॉनिटरिंग और प्रबंधन, पैच प्रबंधन, मोबाइल डिवाइस प्रबंधन, बैकअप, रिमोट एक्सेस और एकीकृत रिपोर्टिंग को एक केंद्रीकृत कंसोल में एक साथ लाता है। इसका हल्का एजेंट Windows, macOS, Linux, सर्वर, वर्चुअल मशीनों और मोबाइल डिवाइसों को सपोर्ट करता है, जबकि सुरक्षा सुविधाएं, इंटीग्रेशन और APIs IT टीमों को डिवाइस प्रबंधित करने और परिचालन कार्यप्रवाहों को स्वचालित करने में मदद करते हैं।
Customer Success Manager
Grow NinjaOne’s existing customer accounts in Sydney by improving product adoption, supporting customer needs, and developing cross-sell opportunities.
विवरण
- Manage relationships and growth across a portfolio of existing accounts.
- Build durable customer relationships through frequent phone conversations.
- Proactively contact accounts and respond promptly to customer needs.
- Find, qualify, and develop opportunities to sell additional products and services.
- Assess customer needs and recommend solutions that meet their requirements.
- Build stakeholder relationships to support customer satisfaction and account growth.
- Research and record contact details for existing leads in Salesforce.
- Log account activity, forecast opportunities, and share opportunity updates in Salesforce.
- Track market conditions and competitor activity.
- Negotiate contracts and present additional products and services.
- Champion customers and guide them as a product expert to support adoption and success.
- Serve as the lead point of contact for matters specific to assigned accounts.
- Grow the individual book of business within a portfolio of existing accounts.
आवश्यकताएँ
- Use consultative skills to communicate clearly, listen actively, inspire confidence, and address objections.
- Communicate effectively in writing and conversation.
- Stay composed and persistent while guiding customers through problems and escalations.
- Demonstrate a record of meeting and sustaining sales targets.
- Understand IT systems or have experience working closely with IT stakeholders.
- A bachelor’s degree is preferred.
- Have experience managing and guiding a portfolio of accounts as an Account Manager.
- Hold valid Australian working rights when applying.
- Visa sponsorship is not available.
लाभ
- Hybrid work arrangement.
- Free lunches at the office during the week.
- Opportunities to grow and advance.
- Access to a well-regarded training platform and skills development.
- Competitive pay.
- Collaborative, international team.
- Inclusive and respectful workplace.