NinjaOne izstrādā mākoņnative SaaS programmatūru galapunktu pārvaldībai un apkalpo pārvaldīto pakalpojumu sniedzējus un IT nodaļas. Tās platforma vienotā centralizētā konsolē apvieno attālināto uzraudzību un pārvaldību, ielāpu pārvaldību, mobilo ierīču pārvaldību, dublēšanu, attālināto piekļuvi un vienotu pārskatu veidošanu. Viegls aģents atbalsta Windows, macOS un Linux ierīces, serverus, virtuālās mašīnas un mobilās ierīces, savukārt drošības funkcijas, integrācijas un API palīdz IT komandām pārvaldīt ierīces un automatizēt darbības procesus.
Customer Success Manager
Grow NinjaOne’s existing customer accounts in Sydney by improving product adoption, supporting customer needs, and developing cross-sell opportunities.
Apraksts
- Manage relationships and growth across a portfolio of existing accounts.
- Build durable customer relationships through frequent phone conversations.
- Proactively contact accounts and respond promptly to customer needs.
- Find, qualify, and develop opportunities to sell additional products and services.
- Assess customer needs and recommend solutions that meet their requirements.
- Build stakeholder relationships to support customer satisfaction and account growth.
- Research and record contact details for existing leads in Salesforce.
- Log account activity, forecast opportunities, and share opportunity updates in Salesforce.
- Track market conditions and competitor activity.
- Negotiate contracts and present additional products and services.
- Champion customers and guide them as a product expert to support adoption and success.
- Serve as the lead point of contact for matters specific to assigned accounts.
- Grow the individual book of business within a portfolio of existing accounts.
Prasības
- Use consultative skills to communicate clearly, listen actively, inspire confidence, and address objections.
- Communicate effectively in writing and conversation.
- Stay composed and persistent while guiding customers through problems and escalations.
- Demonstrate a record of meeting and sustaining sales targets.
- Understand IT systems or have experience working closely with IT stakeholders.
- A bachelor’s degree is preferred.
- Have experience managing and guiding a portfolio of accounts as an Account Manager.
- Hold valid Australian working rights when applying.
- Visa sponsorship is not available.
Priekšrocības
- Hybrid work arrangement.
- Free lunches at the office during the week.
- Opportunities to grow and advance.
- Access to a well-regarded training platform and skills development.
- Competitive pay.
- Collaborative, international team.
- Inclusive and respectful workplace.