Senior Customer Success Manager, ANZ
EpicorManage 80 ANZ accounts using Epicor Senior Living and Kinetic ERP software. Drive customer outcomes, retention, renewals, and account growth.
Open
RELX develops information-based analytics and decision tools for professional and business customers worldwide. Its products combine specialized content, data, and technology to support better decisions and stronger outcomes across Risk, Scientific, Technical & Medical, Legal, and Exhibitions. RELX also operates across consulting, healthcare, and insurance-related markets, helping organizations improve productivity, manage risk, advance research, support legal work, and conduct more effective business transactions.
Senior Client Success Manager, Sydney Hybrid
Guide Australian customers in adopting and expanding use of IDVerse’s AI identity verification platform. Work with customer stakeholders and RELX teams to support retention, renewals, and growth.
Description
- Manage customer relationships after launch as the main contact for ongoing success.
- Increase adoption and customer value through training, education, enablement, and strategic guidance.
- Build connections with operational, technical, commercial, and executive stakeholders.
- Lead quarterly and executive business reviews.
- Track customer health, spot risks early, and address challenges proactively.
- Support renewals by showing customer value, outcomes, and business impact.
- Find expansion opportunities and work with Sales on growth initiatives.
- Represent customer needs to Product, Engineering, Support, Delivery, and Sales teams.
- Coordinate issue resolution and keep customers informed during incidents.
- Share customer feedback, market insights, and success stories to inform product development.
Requirements
- At least five years of experience in customer success, account management, client services, or a similar SaaS setting.
- Experience managing customer or account portfolios and improving retention.
- Strong stakeholder management skills, including engagement with end users and senior executives.
- Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
- Knowledge of customer onboarding, enablement, and adoption practices.
- Experience leading customer workshops, training sessions, or product demonstrations.
- Strong problem-solving and escalation management skills.
- Excellent communication, presentation, and relationship-building skills.
- Ability to analyse customer data and turn insights into action.
- Proactive, well-organised approach with strong attention to detail.
Benefits
- Career development opportunities across a global organisation.
- Flexible working arrangements.
- Collaborative and supportive culture.
- Benefits tailored to the country.
- Equal opportunity employment.
Related Jobs
Client Success Manager, Sydney (Hybrid)
RELXGuide IDVerse customers in adopting AI-powered identity verification and reducing fraud. Drive retention, renewals, account growth, and measurable customer outcomes.
Open
Customer Success Manager
NinjaOneGrow NinjaOne’s existing customer accounts in Sydney by improving product adoption, supporting customer needs, and developing cross-sell opportunities.
Open
CRM Manager, Australia
Marley SpoonLead AI-powered CRM strategy, campaigns and growth for Marley Spoon and Dinnerly in Australia. Drive meal-kit orders, customer retention, basket size and revenue.
Open
SMB Customer Success Manager, Sydney (Hybrid)
Sitemate
Australia$90,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success ManagerGuide small and midsize business customers through onboarding, product adoption, and retention. Support Sitemate’s AI software customers in construction, engineering, manufacturing, and energy.
Open