LogoFresh Jobs Ahead
RELX
RELX
Kvalificēta darbinieka vīzas sponsorsApdrošināšanaKonsultācijasVeselības aprūpe
RELX visā pasaulē izstrādā uz informāciju balstītus analītikas un lēmumu pieņemšanas rīkus profesionāļiem un biznesa klientiem. Tās produkti apvieno specializētu saturu, datus un tehnoloģijas, lai atbalstītu labāku lēmumu pieņemšanu un labākus rezultātus riska pārvaldības, zinātnes, tehnoloģiju un medicīnas, juridisko pakalpojumu un izstāžu jomā. RELX darbojas arī konsultāciju, veselības aprūpes un ar apdrošināšanu saistītos tirgos, palīdzot organizācijām uzlabot produktivitāti, pārvaldīt riskus, veicināt pētniecību, atbalstīt juridisko darbu un efektīvāk veikt uzņēmējdarbības darījumus.
LinkedIn
Vakances uzņēmumā

Senior Client Success Manager, Sydney Hybrid

Guide Australian customers in adopting and expanding use of IDVerse’s AI identity verification platform. Work with customer stakeholders and RELX teams to support retention, renewals, and growth.

AUAustrālijaHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Manage customer relationships after launch as the main contact for ongoing success.
  • Increase adoption and customer value through training, education, enablement, and strategic guidance.
  • Build connections with operational, technical, commercial, and executive stakeholders.
  • Lead quarterly and executive business reviews.
  • Track customer health, spot risks early, and address challenges proactively.
  • Support renewals by showing customer value, outcomes, and business impact.
  • Find expansion opportunities and work with Sales on growth initiatives.
  • Represent customer needs to Product, Engineering, Support, Delivery, and Sales teams.
  • Coordinate issue resolution and keep customers informed during incidents.
  • Share customer feedback, market insights, and success stories to inform product development.

Prasības

  • At least five years of experience in customer success, account management, client services, or a similar SaaS setting.
  • Experience managing customer or account portfolios and improving retention.
  • Strong stakeholder management skills, including engagement with end users and senior executives.
  • Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
  • Knowledge of customer onboarding, enablement, and adoption practices.
  • Experience leading customer workshops, training sessions, or product demonstrations.
  • Strong problem-solving and escalation management skills.
  • Excellent communication, presentation, and relationship-building skills.
  • Ability to analyse customer data and turn insights into action.
  • Proactive, well-organised approach with strong attention to detail.

Priekšrocības

  • Career development opportunities across a global organisation.
  • Flexible working arrangements.
  • Collaborative and supportive culture.
  • Benefits tailored to the country.
  • Equal opportunity employment.

Saistītās vakances