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Epicor izstrādā konkrētām nozarēm paredzētu uzņēmuma resursu plānošanas (ERP) programmatūru ražotājiem, izplatītājiem un mazumtirgotājiem. Tās mākoņrisinājumos tiek izmantotas tādas tehnoloģijas kā mākslīgais intelekts, lai atbalstītu piegādes ķēdes darbības, finanšu pārvaldību un klientu iesaisti. Uzņēmums apkalpo vairāk nekā 23 000 klientu dažādās nozarēs visā pasaulē un koncentrējas uz palīdzību organizācijām uzlabot darbības efektivitāti, izmantojot specializētu biznesa programmatūru.
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Vakances uzņēmumā

Senior Customer Success Manager, ANZ

Manage 80 ANZ accounts using Epicor Senior Living and Kinetic ERP software. Drive customer outcomes, retention, renewals, and account growth.

AUAustrālijaHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs
ERP

Apraksts

  • Help ANZ customers achieve their goals through effective use of Epicor software.
  • Advise customers and advocate for their interests.
  • Coordinate across sales, support, product development, and end users.
  • Manage about 80 key accounts in Australia and New Zealand, representing AUD 5 million in annual recurring revenue.
  • Build relationships with Senior Living and Manufacturing customers and help them maximize product value.
  • Act as the main post-sale contact and connect customers with internal teams.
  • Identify opportunities for customer growth, expansion, and upselling.
  • Track customer health and engagement, address risks, and support retention and renewals.
  • Lead regular business reviews and offer strategic recommendations.
  • Share customer feedback with Product and Engineering and advocate for product improvements.
  • Oversee renewals, negotiate contract terms, and provide a smooth renewal process.
  • Resolve customer escalations with Support and Technical teams.
  • Keep up with industry developments, product releases, and emerging technologies.
  • Attend customer events in person across Australia and New Zealand.

Prasības

  • Bachelor’s degree or equivalent practical experience in Business, Computer Science, Information Systems, or a related discipline.
  • At least five years in customer success, account management, or a related customer-facing role, preferably in SaaS or enterprise software.
  • Knowledge of SaaS and on-premise software models, licensing, and customer lifecycle management.
  • Excellent interpersonal, written and verbal communication, and presentation skills.
  • Ability to build and sustain relationships with stakeholders at all organizational levels.
  • Familiarity with CRM platforms, customer reporting, and analytics tools.
  • Ability to work independently and collaboratively in a fast-paced, changing environment.
  • Analytical approach, problem-solving ability, and attention to detail.
  • Willingness to travel for customer meetings and events as needed.
  • Energetic, positive attitude and strong work ethic.
  • Experience with Epicor Senior Living, Kinetic, or other ERP and enterprise software solutions.
  • Experience with complex enterprise deployments, integrations, or migrations.
  • Relevant certifications in Customer Success, Project Management, or Software Sales.
  • Experience serving customers in Australia and New Zealand or working across the ANZ market.

Priekšrocības

  • Broad health and wellness coverage.
  • Mentorship opportunities.
  • Continuing education support.
  • Structured career goal setting.
  • Complimentary LinkedIn Learning access.
  • A mentoring program.
  • Education support programs tailored to location.
  • An inclusive workplace with a global team.
  • Work-life balance policies that encourage taking time off.
  • Support for international relocation and permanent residency processes.
  • Training courses.
  • Ongoing support.

Saistītās vakances

RELX

Senior Client Success Manager, Sydney Hybrid

RELX
Kvalificēta darbinieka vīzas sponsorsApdrošināšanaKonsultācijasVeselības aprūpe
AUAustrālijaHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Guide Australian customers in adopting and expanding use of IDVerse’s AI identity verification platform. Work with customer stakeholders and RELX teams to support retention, renewals, and growth.

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