Epicor

1,001 – 5,000 कर्मचारी

H1B वीज़ा प्रायोजक ऑटोमोटिव परामर्श लॉजिस्टिक्स

Epicor निर्माताओं, वितरकों और खुदरा विक्रेताओं के लिए उद्योग-विशिष्ट एंटरप्राइज़ रिसोर्स प्लानिंग (ERP) सॉफ़्टवेयर विकसित करता है। इसके क्लाउड-आधारित समाधान आपूर्ति शृंखला संचालन, वित्तीय प्रबंधन और ग्राहक सहभागिता को समर्थन देने के लिए कृत्रिम बुद्धिमत्ता जैसी तकनीकों का उपयोग करते हैं। कंपनी दुनिया भर के विभिन्न उद्योगों में 23,000 से अधिक ग्राहकों को सेवाएँ देती है और विशेषीकृत व्यावसायिक सॉफ़्टवेयर के माध्यम से संगठनों की परिचालन दक्षता बढ़ाने पर ध्यान केंद्रित करती है।

कंपनी की नौकरियाँ

Senior Customer Success Manager, ANZ

Manage 80 ANZ accounts using Epicor Senior Living and Kinetic ERP software. Drive customer outcomes, retention, renewals, and account growth.

2 सप्ताह पहले

ऑस्ट्रेलिया हाइब्रिड पूर्णकालिक मध्य स्तर वरिष्ठ आवश्यक भाषा: अंग्रेज़ी ग्राहक सफलता ग्राहक सफलता प्रबंधक

ERP

विवरण

Help ANZ customers achieve their goals through effective use of Epicor software.
Advise customers and advocate for their interests.
Coordinate across sales, support, product development, and end users.
Manage about 80 key accounts in Australia and New Zealand, representing AUD 5 million in annual recurring revenue.
Build relationships with Senior Living and Manufacturing customers and help them maximize product value.
Act as the main post-sale contact and connect customers with internal teams.
Identify opportunities for customer growth, expansion, and upselling.
Track customer health and engagement, address risks, and support retention and renewals.
Lead regular business reviews and offer strategic recommendations.
Share customer feedback with Product and Engineering and advocate for product improvements.
Oversee renewals, negotiate contract terms, and provide a smooth renewal process.
Resolve customer escalations with Support and Technical teams.
Keep up with industry developments, product releases, and emerging technologies.
Attend customer events in person across Australia and New Zealand.

आवश्यकताएँ

Bachelor’s degree or equivalent practical experience in Business, Computer Science, Information Systems, or a related discipline.
At least five years in customer success, account management, or a related customer-facing role, preferably in SaaS or enterprise software.
Knowledge of SaaS and on-premise software models, licensing, and customer lifecycle management.
Excellent interpersonal, written and verbal communication, and presentation skills.
Ability to build and sustain relationships with stakeholders at all organizational levels.
Familiarity with CRM platforms, customer reporting, and analytics tools.
Ability to work independently and collaboratively in a fast-paced, changing environment.
Analytical approach, problem-solving ability, and attention to detail.
Willingness to travel for customer meetings and events as needed.
Energetic, positive attitude and strong work ethic.
Experience with Epicor Senior Living, Kinetic, or other ERP and enterprise software solutions.
Experience with complex enterprise deployments, integrations, or migrations.
Relevant certifications in Customer Success, Project Management, or Software Sales.
Experience serving customers in Australia and New Zealand or working across the ANZ market.

लाभ

Broad health and wellness coverage.
Mentorship opportunities.
Continuing education support.
Structured career goal setting.
Complimentary LinkedIn Learning access.
A mentoring program.
Education support programs tailored to location.
An inclusive workplace with a global team.
Work-life balance policies that encourage taking time off.
Support for international relocation and permanent residency processes.
Training courses.
Ongoing support.

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परामर्श लॉजिस्टिक्स विनिर्माण

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खोलें

Senior Customer Success Manager, ANZ

Manage 80 ANZ accounts using Epicor Senior Living and Kinetic ERP software. Drive customer outcomes, retention, renewals, and account growth.

विवरण

आवश्यकताएँ

लाभ

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