LogoFresh Jobs Ahead
Epicor
Epicor
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasAutomobilių pramonėKonsultavimasLogistika
„Epicor“ kuria konkrečioms pramonės šakoms skirtą įmonių išteklių planavimo (ERP) programinę įrangą gamintojams, platintojams ir mažmenininkams. Jos debesijos sprendimuose naudojamos tokios technologijos kaip dirbtinis intelektas, padedantis valdyti tiekimo grandinės operacijas, finansus ir ryšius su klientais. Įmonė aptarnauja daugiau kaip 23 000 įvairių sektorių klientų visame pasaulyje ir siekia padėti organizacijoms gerinti veiklos efektyvumą pasitelkiant specializuotą verslo programinę įrangą.
LinkedIn
Darbai įmonėje

Senior Customer Success Manager, ANZ

Manage 80 ANZ accounts using Epicor Senior Living and Kinetic ERP software. Drive customer outcomes, retention, renewals, and account growth.

AUAustralijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas
ERP

Aprašymas

  • Help ANZ customers achieve their goals through effective use of Epicor software.
  • Advise customers and advocate for their interests.
  • Coordinate across sales, support, product development, and end users.
  • Manage about 80 key accounts in Australia and New Zealand, representing AUD 5 million in annual recurring revenue.
  • Build relationships with Senior Living and Manufacturing customers and help them maximize product value.
  • Act as the main post-sale contact and connect customers with internal teams.
  • Identify opportunities for customer growth, expansion, and upselling.
  • Track customer health and engagement, address risks, and support retention and renewals.
  • Lead regular business reviews and offer strategic recommendations.
  • Share customer feedback with Product and Engineering and advocate for product improvements.
  • Oversee renewals, negotiate contract terms, and provide a smooth renewal process.
  • Resolve customer escalations with Support and Technical teams.
  • Keep up with industry developments, product releases, and emerging technologies.
  • Attend customer events in person across Australia and New Zealand.

Reikalavimai

  • Bachelor’s degree or equivalent practical experience in Business, Computer Science, Information Systems, or a related discipline.
  • At least five years in customer success, account management, or a related customer-facing role, preferably in SaaS or enterprise software.
  • Knowledge of SaaS and on-premise software models, licensing, and customer lifecycle management.
  • Excellent interpersonal, written and verbal communication, and presentation skills.
  • Ability to build and sustain relationships with stakeholders at all organizational levels.
  • Familiarity with CRM platforms, customer reporting, and analytics tools.
  • Ability to work independently and collaboratively in a fast-paced, changing environment.
  • Analytical approach, problem-solving ability, and attention to detail.
  • Willingness to travel for customer meetings and events as needed.
  • Energetic, positive attitude and strong work ethic.
  • Experience with Epicor Senior Living, Kinetic, or other ERP and enterprise software solutions.
  • Experience with complex enterprise deployments, integrations, or migrations.
  • Relevant certifications in Customer Success, Project Management, or Software Sales.
  • Experience serving customers in Australia and New Zealand or working across the ANZ market.

Privalumai

  • Broad health and wellness coverage.
  • Mentorship opportunities.
  • Continuing education support.
  • Structured career goal setting.
  • Complimentary LinkedIn Learning access.
  • A mentoring program.
  • Education support programs tailored to location.
  • An inclusive workplace with a global team.
  • Work-life balance policies that encourage taking time off.
  • Support for international relocation and permanent residency processes.
  • Training courses.
  • Ongoing support.

Susiję darbai