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RELX
RELX
Kvalifikuoto darbuotojo vizos rėmėjasDraudimasKonsultavimasSveikatos priežiūra
RELX visame pasaulyje kuria informacija pagrįstus analizės ir sprendimų priėmimo įrankius profesionalams bei verslo klientams. Jos produktai sujungia specializuotą turinį, duomenis ir technologijas, kad padėtų priimti geresnius sprendimus ir pasiekti geresnių rezultatų rizikos valdymo, mokslo, technikos ir medicinos, teisės bei parodų srityse. RELX taip pat veikia konsultavimo, sveikatos priežiūros ir su draudimu susijusiose rinkose, padėdama organizacijoms didinti produktyvumą, valdyti riziką, skatinti mokslinius tyrimus, teikti paramą teisiniam darbui ir veiksmingiau vykdyti verslo sandorius.
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Client Success Manager, Sydney (Hybrid)

Guide IDVerse customers in adopting AI-powered identity verification and reducing fraud. Drive retention, renewals, account growth, and measurable customer outcomes.

AUAustralijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Manage customer relationships after launch as the primary contact for ongoing success.
  • Increase adoption and customer value through training, education, and strategic guidance.
  • Build trusted relationships with operational, technical, commercial, and executive stakeholders.
  • Lead Quarterly Business Reviews and Executive Business Reviews.
  • Track customer health, spot risks early, and address challenges proactively.
  • Support renewals by showing customer value, outcomes, and business impact.
  • Find expansion opportunities and work with Sales to pursue growth.
  • Represent customer needs across Product, Engineering, Support, Delivery, and Sales.
  • Coordinate issue resolution and keep customers informed during incidents.
  • Share customer feedback, market insights, and success stories to guide product development.

Reikalavimai

  • At least five years of experience in Customer Success, Account Management, Client Services, or a similar SaaS setting.
  • Experience managing customer or account portfolios and improving retention.
  • Strong stakeholder management, from end users to senior executives.
  • Experience supporting renewals, expansion opportunities, and revenue growth.
  • Strong grasp of customer onboarding, enablement, and adoption practices.
  • Experience leading customer workshops, training, or product demonstrations.
  • Strong problem-solving and escalation management skills.
  • Excellent communication, presentation, and relationship-building skills.
  • Ability to analyse customer data and turn insights into action.
  • Proactive, highly organised, and attentive to detail.

Privalumai

  • Career development opportunities across a global organisation.
  • Flexible working arrangements.
  • Collaborative and supportive culture.
  • Benefits vary by country.
  • Well-being and happiness support.
  • Accommodation or adjustments for applicants with disabilities or other needs.

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