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Kompaniyadagi ish o‘rinlari

Client Success Manager, Sydney (Hybrid)

Guide IDVerse customers in adopting AI-powered identity verification and reducing fraud. Drive retention, renewals, account growth, and measurable customer outcomes.

AUAvstraliyaGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Manage customer relationships after launch as the primary contact for ongoing success.
  • Increase adoption and customer value through training, education, and strategic guidance.
  • Build trusted relationships with operational, technical, commercial, and executive stakeholders.
  • Lead Quarterly Business Reviews and Executive Business Reviews.
  • Track customer health, spot risks early, and address challenges proactively.
  • Support renewals by showing customer value, outcomes, and business impact.
  • Find expansion opportunities and work with Sales to pursue growth.
  • Represent customer needs across Product, Engineering, Support, Delivery, and Sales.
  • Coordinate issue resolution and keep customers informed during incidents.
  • Share customer feedback, market insights, and success stories to guide product development.

Talablar

  • At least five years of experience in Customer Success, Account Management, Client Services, or a similar SaaS setting.
  • Experience managing customer or account portfolios and improving retention.
  • Strong stakeholder management, from end users to senior executives.
  • Experience supporting renewals, expansion opportunities, and revenue growth.
  • Strong grasp of customer onboarding, enablement, and adoption practices.
  • Experience leading customer workshops, training, or product demonstrations.
  • Strong problem-solving and escalation management skills.
  • Excellent communication, presentation, and relationship-building skills.
  • Ability to analyse customer data and turn insights into action.
  • Proactive, highly organised, and attentive to detail.

Imtiyozlar

  • Career development opportunities across a global organisation.
  • Flexible working arrangements.
  • Collaborative and supportive culture.
  • Benefits vary by country.
  • Well-being and happiness support.
  • Accommodation or adjustments for applicants with disabilities or other needs.

O‘xshash ish o‘rinlari