Senior Customer Success Manager, ANZ
EpicorManage 80 ANZ accounts using Epicor Senior Living and Kinetic ERP software. Drive customer outcomes, retention, renewals, and account growth.
Open
RELX develops information-based analytics and decision tools for professional and business customers worldwide. Its products combine specialized content, data, and technology to support better decisions and stronger outcomes across Risk, Scientific, Technical & Medical, Legal, and Exhibitions. RELX also operates across consulting, healthcare, and insurance-related markets, helping organizations improve productivity, manage risk, advance research, support legal work, and conduct more effective business transactions.
Client Success Manager, Sydney (Hybrid)
Guide IDVerse customers in adopting AI-powered identity verification and reducing fraud. Drive retention, renewals, account growth, and measurable customer outcomes.
Description
- Manage customer relationships after launch as the primary contact for ongoing success.
- Increase adoption and customer value through training, education, and strategic guidance.
- Build trusted relationships with operational, technical, commercial, and executive stakeholders.
- Lead Quarterly Business Reviews and Executive Business Reviews.
- Track customer health, spot risks early, and address challenges proactively.
- Support renewals by showing customer value, outcomes, and business impact.
- Find expansion opportunities and work with Sales to pursue growth.
- Represent customer needs across Product, Engineering, Support, Delivery, and Sales.
- Coordinate issue resolution and keep customers informed during incidents.
- Share customer feedback, market insights, and success stories to guide product development.
Requirements
- At least five years of experience in Customer Success, Account Management, Client Services, or a similar SaaS setting.
- Experience managing customer or account portfolios and improving retention.
- Strong stakeholder management, from end users to senior executives.
- Experience supporting renewals, expansion opportunities, and revenue growth.
- Strong grasp of customer onboarding, enablement, and adoption practices.
- Experience leading customer workshops, training, or product demonstrations.
- Strong problem-solving and escalation management skills.
- Excellent communication, presentation, and relationship-building skills.
- Ability to analyse customer data and turn insights into action.
- Proactive, highly organised, and attentive to detail.
Benefits
- Career development opportunities across a global organisation.
- Flexible working arrangements.
- Collaborative and supportive culture.
- Benefits vary by country.
- Well-being and happiness support.
- Accommodation or adjustments for applicants with disabilities or other needs.
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