Senior Customer Success Manager, ANZ
EpicorManage 80 ANZ accounts using Epicor Senior Living and Kinetic ERP software. Drive customer outcomes, retention, renewals, and account growth.
खोलें
RELX दुनिया भर के पेशेवरों और व्यावसायिक ग्राहकों के लिए सूचना-आधारित विश्लेषण और निर्णय लेने के उपकरण विकसित करता है। इसके उत्पाद विशेषीकृत सामग्री, डेटा और प्रौद्योगिकी को मिलाकर जोखिम प्रबंधन, वैज्ञानिक, तकनीकी एवं चिकित्सा, कानूनी सेवाओं और प्रदर्शनियों के क्षेत्रों में बेहतर निर्णय लेने तथा बेहतर परिणाम प्राप्त करने में सहायता करते हैं। RELX परामर्श, स्वास्थ्य सेवा और बीमा-संबंधी बाजारों में भी कार्य करता है और संगठनों को उत्पादकता बढ़ाने, जोखिम प्रबंधित करने, अनुसंधान को आगे बढ़ाने, कानूनी कार्यों में सहायता देने और अधिक प्रभावी व्यावसायिक लेन-देन करने में मदद करता है।
Senior Client Success Manager, Sydney Hybrid
Guide Australian customers in adopting and expanding use of IDVerse’s AI identity verification platform. Work with customer stakeholders and RELX teams to support retention, renewals, and growth.
विवरण
- Manage customer relationships after launch as the main contact for ongoing success.
- Increase adoption and customer value through training, education, enablement, and strategic guidance.
- Build connections with operational, technical, commercial, and executive stakeholders.
- Lead quarterly and executive business reviews.
- Track customer health, spot risks early, and address challenges proactively.
- Support renewals by showing customer value, outcomes, and business impact.
- Find expansion opportunities and work with Sales on growth initiatives.
- Represent customer needs to Product, Engineering, Support, Delivery, and Sales teams.
- Coordinate issue resolution and keep customers informed during incidents.
- Share customer feedback, market insights, and success stories to inform product development.
आवश्यकताएँ
- At least five years of experience in customer success, account management, client services, or a similar SaaS setting.
- Experience managing customer or account portfolios and improving retention.
- Strong stakeholder management skills, including engagement with end users and senior executives.
- Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
- Knowledge of customer onboarding, enablement, and adoption practices.
- Experience leading customer workshops, training sessions, or product demonstrations.
- Strong problem-solving and escalation management skills.
- Excellent communication, presentation, and relationship-building skills.
- Ability to analyse customer data and turn insights into action.
- Proactive, well-organised approach with strong attention to detail.
लाभ
- Career development opportunities across a global organisation.
- Flexible working arrangements.
- Collaborative and supportive culture.
- Benefits tailored to the country.
- Equal opportunity employment.
संबंधित नौकरियाँ
Client Success Manager, Sydney (Hybrid)
RELXGuide IDVerse customers in adopting AI-powered identity verification and reducing fraud. Drive retention, renewals, account growth, and measurable customer outcomes.
खोलें
Customer Success Manager
NinjaOneGrow NinjaOne’s existing customer accounts in Sydney by improving product adoption, supporting customer needs, and developing cross-sell opportunities.
खोलें
CRM Manager, Australia
Marley SpoonLead AI-powered CRM strategy, campaigns and growth for Marley Spoon and Dinnerly in Australia. Drive meal-kit orders, customer retention, basket size and revenue.
खोलें
SMB Customer Success Manager, Sydney (Hybrid)
Sitemate
ऑस्ट्रेलिया$90,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकGuide small and midsize business customers through onboarding, product adoption, and retention. Support Sitemate’s AI software customers in construction, engineering, manufacturing, and energy.
खोलें