ACU-Serve
ACU-Serve
ACU-Serve денсаулық сақтау ұйымдарына кіріс айналымының тиімділігін арттыруға көмектеседі және үйде қолданылатын медициналық жабдықтар (HME) мен ұзақ мерзімді медициналық жабдықтар (DME) салаларында ерекше тәжірибеге ие. Компанияның қызметтеріне кіріс айналымын басқару, дебиторлық берешекті өндіріп алу, талаптарды қателерсіз ұсыну сапасын жақсарту, сондай-ақ инфузиялық дәріханалар мен күрделі оңалту қызметтерін көрсетушілерге арналған қорларды толықтыруды қолдау кіреді. ACU-Serve стратегиялық серіктестіктерді, технологияны, операциялық тәжірибені және клиенттерді оқытуды біріктіре отырып, өтемақы алу үдерістерін дәлірек, тиімдірек және уақтылы етуге ұмтылады.

Remote PAP Resupply Customer Service Agent at ACU-Serve

Provide phone-based customer service for patients receiving PAP supplies at ACU-Serve, a provider of DME, HME, and home infusion billing solutions. Support patient education, equipment and service inquiries, and supply orders.

Сипаттама

  • Manage inbound and outbound calls in a high-volume environment through a telephone dialing system
  • Deliver attentive customer support to patients
  • Listen carefully and resolve patients’ equipment, service, and supply concerns
  • Process requests accurately and promptly
  • Explain the clinical importance of replacing supplies according to recommended and insurance-approved schedules
  • Create sales orders while verifying item details and patient demographics
  • Stay available by phone throughout the entire shift
  • Complete additional duties as assigned

Талаптар

  • At least two years of customer service experience
  • A strong customer-focused approach
  • Excellent verbal and written communication abilities
  • Proficiency with computers and the ability to work across multiple software platforms
  • Ability to manage tasks across CallShaper, SNAP, and Brightree
  • Self-directed, collaborative work style
  • Comfort working in a fast-paced professional setting
  • Ability to work independently while achieving assigned targets
  • A dedicated, quiet home office without distractions
  • Reliable high-speed home internet
  • Availability Monday through Friday from 10:00 a.m. to 6:30 p.m. EST

Артықшылықтар

  • Fully remote work arrangement
  • Dedicated, quiet home office without distractions
  • Reliable high-speed home internet

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