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ACU-Serve
ACU-Serve
501 – 1.000 Angajați
Asigurare de sănătateAsistență medicalăFintech
ACU-Serve ajută furnizorii de servicii medicale să își îmbunătățească performanța ciclului veniturilor, având o experiență deosebită în domeniul echipamentelor medicale pentru uz casnic (HME) și al echipamentelor medicale durabile (DME). Serviciile sale includ gestionarea ciclului veniturilor, colectarea creanțelor, îmbunătățirea cererilor de rambursare fără erori și sprijin pentru reaprovizionare destinat furnizorilor de servicii de farmacie pentru perfuzii și de reabilitare complexă. Prin combinarea parteneriatelor strategice, a tehnologiei, a expertizei operaționale și a educației clienților, ACU-Serve contribuie la procese de rambursare mai precise, mai eficiente și mai rapide.
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Locurile de muncă ale companiei

Remote PAP Resupply Customer Service Agent at ACU-Serve

Provide phone-based customer service for patients receiving PAP supplies at ACU-Serve, a provider of DME, HME, and home infusion billing solutions. Support patient education, equipment and service inquiries, and supply orders.

USStatele Unite ale AmericiiRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Manage inbound and outbound calls in a high-volume environment through a telephone dialing system
  • Deliver attentive customer support to patients
  • Listen carefully and resolve patients’ equipment, service, and supply concerns
  • Process requests accurately and promptly
  • Explain the clinical importance of replacing supplies according to recommended and insurance-approved schedules
  • Create sales orders while verifying item details and patient demographics
  • Stay available by phone throughout the entire shift
  • Complete additional duties as assigned

Cerințe

  • At least two years of customer service experience
  • A strong customer-focused approach
  • Excellent verbal and written communication abilities
  • Proficiency with computers and the ability to work across multiple software platforms
  • Ability to manage tasks across CallShaper, SNAP, and Brightree
  • Self-directed, collaborative work style
  • Comfort working in a fast-paced professional setting
  • Ability to work independently while achieving assigned targets
  • A dedicated, quiet home office without distractions
  • Reliable high-speed home internet
  • Availability Monday through Friday from 10:00 a.m. to 6:30 p.m. EST

Beneficii

  • Fully remote work arrangement
  • Dedicated, quiet home office without distractions
  • Reliable high-speed home internet

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