BlueCat
BlueCat
BlueCat корпоративтік ұйымдарға арналған желілерді жаңғырту және басқару шешімдерін әзірлейді, DNS, DHCP және IP мекенжайларын басқару (DDI) салаларына назар аударады. Оның SaaS шешімдері желіні автоматтандыруды, көп бұлтты орталарды басқаруды, бақыланушылықты және қауіптерден қорғауды біріктіріп, корпоративтік АТ командаларына күрделі инфрақұрылымды тиімдірек басқаруға көмектеседі. BlueCat платформасы ұйымдар бұлттық қызметтер мен бөлінген жұмыс модельдерін енгізу барысында қауіпсіз, талаптарға сай және орнықты желілік орталарды қолдауға арналған.

Customer Success Manager - BlueCat, Serbia (Hybrid)

Support a shared portfolio of B2B SaaS customers as they adopt BlueCat’s AI-driven intelligent network operations platform. Drive onboarding, adoption, retention, renewals, and expansion through proactive customer engagement.

Сипаттама

  • Manage a shared customer portfolio through a prioritized queue rather than a fixed account list
  • Conduct proactive lifecycle activities, including onboarding confirmations, adoption reviews, and pre-renewal assessments
  • Handle inbound customer requests within team coverage standards and coordinate them through resolution
  • Establish trust quickly with new customer stakeholders
  • Represent customer needs internally and identify recurring themes across the portfolio
  • Advise customers on best practices, implementation planning, and product usage optimization
  • Lead product demonstrations that support adoption and reveal additional use cases
  • Partner with Support and Product to investigate and resolve customer issues
  • Connect technical product capabilities to outcomes that matter to customers’ businesses
  • Apply established customer-success plays and recommend refinements informed by field experience
  • Recognize churn risk through health indicators, declining usage, support challenges, and stakeholder changes
  • Lead pre-renewal reviews and assemble renewal-readiness details
  • Transfer renewal opportunities to the Renewals CSM with relevant value, risk, stakeholder, and expansion context
  • Spot cross-sell and upsell opportunities and refer them to Sales
  • Keep customer records complete and data accurate in Totango and Salesforce
  • Manage multiple customer conversations while contributing to coverage, response-time, adoption, health-score, and retention KPIs

Талаптар

  • 2–4 years of experience in Customer Success, Account Management, Technical Support, or a comparable customer-facing B2B SaaS role
  • A combination of technical aptitude and commercial understanding
  • Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an advantage
  • Ability to support multiple customers simultaneously and prioritize based on signals rather than relationship history
  • Excellent written communication skills
  • Strong documentation practices and consistent attention to leaving clear records for teammates
  • Experience presenting product demonstrations and leading structured customer discussions
  • Familiarity with customer-success and CRM platforms such as Totango or Salesforce
  • A proactive, motivated, accountable, coachable, and customer-focused approach

Артықшылықтар

  • Professional development budget
  • Dedicated wellness days and wellness week
  • Lifestyle spending account
  • Employee recognition program
  • Comprehensive support for health, financial well-being, and overall wellness
  • Supportive work environment with employee programs and a strong company culture
  • Equal-opportunity employer committed to inclusion and diversity

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