BlueCat
BlueCat
BlueCat उद्यम संगठनों के लिए नेटवर्क आधुनिकीकरण और प्रबंधन समाधान विकसित करता है, जिनमें DNS, DHCP और IP एड्रेस मैनेजमेंट (DDI) पर विशेष ध्यान दिया जाता है। इसके SaaS समाधान नेटवर्क ऑटोमेशन, मल्टीक्लाउड प्रबंधन, ऑब्ज़र्वेबिलिटी और खतरा सुरक्षा को एक साथ लाते हैं, ताकि उद्यमों की आईटी टीमें जटिल अवसंरचना को अधिक कुशलता से संचालित कर सकें। BlueCat का प्लेटफ़ॉर्म सुरक्षित, अनुपालन-संगत और लचीले नेटवर्क वातावरणों को समर्थन देने के लिए तैयार किया गया है, क्योंकि संगठन क्लाउड सेवाओं और वितरित कार्य मॉडल अपना रहे हैं।

Customer Success Manager - BlueCat, Serbia (Hybrid)

Support a shared portfolio of B2B SaaS customers as they adopt BlueCat’s AI-driven intelligent network operations platform. Drive onboarding, adoption, retention, renewals, and expansion through proactive customer engagement.

विवरण

  • Manage a shared customer portfolio through a prioritized queue rather than a fixed account list
  • Conduct proactive lifecycle activities, including onboarding confirmations, adoption reviews, and pre-renewal assessments
  • Handle inbound customer requests within team coverage standards and coordinate them through resolution
  • Establish trust quickly with new customer stakeholders
  • Represent customer needs internally and identify recurring themes across the portfolio
  • Advise customers on best practices, implementation planning, and product usage optimization
  • Lead product demonstrations that support adoption and reveal additional use cases
  • Partner with Support and Product to investigate and resolve customer issues
  • Connect technical product capabilities to outcomes that matter to customers’ businesses
  • Apply established customer-success plays and recommend refinements informed by field experience
  • Recognize churn risk through health indicators, declining usage, support challenges, and stakeholder changes
  • Lead pre-renewal reviews and assemble renewal-readiness details
  • Transfer renewal opportunities to the Renewals CSM with relevant value, risk, stakeholder, and expansion context
  • Spot cross-sell and upsell opportunities and refer them to Sales
  • Keep customer records complete and data accurate in Totango and Salesforce
  • Manage multiple customer conversations while contributing to coverage, response-time, adoption, health-score, and retention KPIs

आवश्यकताएँ

  • 2–4 years of experience in Customer Success, Account Management, Technical Support, or a comparable customer-facing B2B SaaS role
  • A combination of technical aptitude and commercial understanding
  • Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an advantage
  • Ability to support multiple customers simultaneously and prioritize based on signals rather than relationship history
  • Excellent written communication skills
  • Strong documentation practices and consistent attention to leaving clear records for teammates
  • Experience presenting product demonstrations and leading structured customer discussions
  • Familiarity with customer-success and CRM platforms such as Totango or Salesforce
  • A proactive, motivated, accountable, coachable, and customer-focused approach

लाभ

  • Professional development budget
  • Dedicated wellness days and wellness week
  • Lifestyle spending account
  • Employee recognition program
  • Comprehensive support for health, financial well-being, and overall wellness
  • Supportive work environment with employee programs and a strong company culture
  • Equal-opportunity employer committed to inclusion and diversity

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