LogoFresh Jobs Ahead
BlueCat
BlueCat
201 – 500 Xodimlar
KorxonaTelekommunikatsiyalarXavfsizlik
BlueCat korporativ tashkilotlar uchun tarmoqlarni modernizatsiya qilish va boshqarish yechimlarini ishlab chiqadi hamda DNS, DHCP va IP manzillarini boshqarish (DDI) yo‘nalishlariga e’tibor qaratadi. Uning SaaS yechimlari tarmoqni avtomatlashtirish, ko‘p bulutli muhitlarni boshqarish, kuzatuvchanlik va tahdidlardan himoyalash imkoniyatlarini birlashtirib, korporativ IT jamoalariga murakkab infratuzilmalarni yanada samarali boshqarishga yordam beradi. BlueCat platformasi tashkilotlar bulut xizmatlari va taqsimlangan ish modellarini joriy etar ekan, xavfsiz, talablarga mos va barqaror tarmoq muhitlarini qo‘llab-quvvatlash uchun yaratilgan.
LinkedIn
Kompaniyadagi ish o‘rinlari

Customer Success Manager - BlueCat, Serbia (Hybrid)

Support a shared portfolio of B2B SaaS customers as they adopt BlueCat’s AI-driven intelligent network operations platform. Drive onboarding, adoption, retention, renewals, and expansion through proactive customer engagement.

RSSerbiyaGibridTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri
DNS

Tavsif

  • Manage a shared customer portfolio through a prioritized queue rather than a fixed account list
  • Conduct proactive lifecycle activities, including onboarding confirmations, adoption reviews, and pre-renewal assessments
  • Handle inbound customer requests within team coverage standards and coordinate them through resolution
  • Establish trust quickly with new customer stakeholders
  • Represent customer needs internally and identify recurring themes across the portfolio
  • Advise customers on best practices, implementation planning, and product usage optimization
  • Lead product demonstrations that support adoption and reveal additional use cases
  • Partner with Support and Product to investigate and resolve customer issues
  • Connect technical product capabilities to outcomes that matter to customers’ businesses
  • Apply established customer-success plays and recommend refinements informed by field experience
  • Recognize churn risk through health indicators, declining usage, support challenges, and stakeholder changes
  • Lead pre-renewal reviews and assemble renewal-readiness details
  • Transfer renewal opportunities to the Renewals CSM with relevant value, risk, stakeholder, and expansion context
  • Spot cross-sell and upsell opportunities and refer them to Sales
  • Keep customer records complete and data accurate in Totango and Salesforce
  • Manage multiple customer conversations while contributing to coverage, response-time, adoption, health-score, and retention KPIs

Talablar

  • 2–4 years of experience in Customer Success, Account Management, Technical Support, or a comparable customer-facing B2B SaaS role
  • A combination of technical aptitude and commercial understanding
  • Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an advantage
  • Ability to support multiple customers simultaneously and prioritize based on signals rather than relationship history
  • Excellent written communication skills
  • Strong documentation practices and consistent attention to leaving clear records for teammates
  • Experience presenting product demonstrations and leading structured customer discussions
  • Familiarity with customer-success and CRM platforms such as Totango or Salesforce
  • A proactive, motivated, accountable, coachable, and customer-focused approach

Imtiyozlar

  • Professional development budget
  • Dedicated wellness days and wellness week
  • Lifestyle spending account
  • Employee recognition program
  • Comprehensive support for health, financial well-being, and overall wellness
  • Supportive work environment with employee programs and a strong company culture
  • Equal-opportunity employer committed to inclusion and diversity

O‘xshash ish o‘rinlari