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Sedgwick
Sedgwick
H1B Visa SponsorConstructionConsultingHealthcare
Sedgwick provides technology-enabled risk, benefits, and integrated business solutions for organizations worldwide. Its work includes administering accident, health, disability, unemployment compensation, and liability claims, alongside building consulting, forensic accounting, forensic engineering, property restoration, brand protection, and loss prevention services. Sedgwick supports clients across industries including construction, consulting, healthcare, agriculture, and environmental services, with a stated focus on diversity, equity, inclusion, and environmental, social, and governance practices.
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Workforce Absence Director, Client Services (Texas Remote)

Lead client-service strategy for Sedgwick’s complex workers’ compensation and absence-management accounts, focusing on retention, renewals, revenue growth, and service delivery. Oversee client-services staff and coordinate operational support across internal teams.

USUnited StatesTXTexas
$118,485 – $120,000 / year
RemoteFull-timeSeniorLeadEnglish RequiredClient ServicesClient Services Representative

Description

  • Develop account-management strategies aligned with client-service plans
  • Drive client retention, satisfaction, revenue growth, survey completion, and new-business development
  • Manage programs for large clients requiring dedicated staff, multiple offices, and complex service models
  • Oversee local Client Services personnel
  • Prepare stewardship reports and advise clients on program issues and trends
  • Conduct pre-renewal visits and evaluate client loss experience and company performance
  • Anticipate potential client dissatisfaction before renewal discussions
  • Prepare renewals, contract revisions, and Client Service Instructions for complex programs
  • Negotiate service-plan changes and improvements
  • Address process, technology, and resource barriers by directing and influencing internal departments
  • Coordinate client invoicing, audits, and accounts-receivable follow-up
  • Resolve significant customer-service issues
  • Identify and pursue cross-selling opportunities
  • Participate in the local insurance community through advanced education and professional affiliations
  • Supervise personnel supporting programs with multiple Account Representatives
  • Maintain compliance with applicable quality initiatives
  • Support organizational quality programs
  • Complete other assigned duties
  • Travel as required
  • Provide support, direction, leadership, and motivation
  • Administer personnel policies and adhere to staffing and training standards
  • Interview candidates, hire employees, establish development plans, and conduct performance discussions

Requirements

  • Bachelor’s degree from an accredited college or university preferred
  • CPCU, AIC, ARM, or another related designation preferred
  • At least 10 years of related experience, or an equivalent combination of education and experience, required
  • Two years of account-management experience or five years of adjuster experience, including two years in a supervisory role
  • Excellent oral and written communication and presentation skills
  • Proficiency with PCs and Microsoft Office products
  • Strong analytical and interpretive abilities
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation and facilitation skills
  • Leadership, management, and motivational skills
  • Ability to work effectively in a team environment
  • Strong account-rounding ability
  • Strong understanding of workers’ compensation, liability, and disability claims management
  • In-depth knowledge of client servicing
  • Ability to manage conflict and address challenging issues in a fast-paced work environment
  • Ability to meet or exceed Performance Competencies

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan with matching
  • Paid time off
  • Disability insurance
  • Life insurance
  • Employee assistance program
  • Flexible spending account or health savings account
  • Additional voluntary benefits
  • Reasonable accommodations when applicable and appropriate

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