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State Street
State Street
H1B Visa SponsorBankingFinanceFintech
State Street is a global financial services company serving institutional investors through investment management and investment servicing solutions. Its offerings include asset management, custodial services, and investment research, supported by expertise across finance, fintech, and banking. The company focuses on helping clients manage complex investment activities with data, insights, and operational capabilities designed to improve efficiency and support financial decision-making.
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Vice President of Technology Client Experience

Lead State Street’s technology client experience transformation and enablement strategy. Drive client insights, tooling modernization, KPI reporting, and consistent operating practices.

USUnited StatesMAMassachusetts
$110,000 – $207,500 / year
On-siteFull-timeLeadEnglish RequiredVice President

Description

  • Build and manage the enablement and transformation function for Technology Client Experience
  • Deliver the unified client experience operating model
  • Own the enablement framework supporting client engagement transformation
  • Promote data-informed decisions, transparency, and continuous improvement
  • Increase scalability and consistency across operating practices
  • Manage the client feedback and insights framework
  • Turn client feedback and analysis into clear, actionable priorities
  • Advance continuous improvement and NPS gains through insight-led initiatives
  • Prepare KPI reports and performance analysis for senior leaders
  • Modernize client engagement tools, including portals, dashboards, and analytics
  • Develop and maintain centralized content libraries, processes, and engagement standards
  • Support consistent, scalable client interactions through standard resources and automation
  • Coordinate phased transformation programs and monitor execution
  • Define and monitor enterprise KPIs that demonstrate transformation results
  • Increase adoption of standardized processes, tools, and engagement practices
  • Promote consistent execution across regions and teams
  • Maintain a trusted source for engagement data, insights, and performance metrics

Requirements

  • Bachelor’s degree in business, technology, or a related field
  • Experience supporting large-scale transformation programs, preferably in client-facing, service-led, or technology environments
  • Documented success establishing and expanding enablement functions
  • At least 8 years of experience in technology client engagement, relationship management, or service delivery
  • Strong knowledge of client lifecycle dynamics
  • Expertise in data-driven decision-making, including KPI development and performance reporting
  • Experience using or implementing modern client engagement tools
  • Ability to work across complex, matrixed business, technology, and client-facing organizations
  • Strong communication and stakeholder relationship skills
  • Ability to convert strategy into practical execution and secure adoption
  • Comfort working through ambiguity while delivering results in fast-changing environments

Benefits

  • 401(k) retirement savings plan with company matching
  • Basic life insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Optional supplemental insurance coverage
  • Paid vacation
  • Paid sick leave
  • Short-term disability coverage
  • Support for family care responsibilities
  • Employee Assistance Program
  • Incentive compensation, including eligibility for annual performance awards
  • Eligible tax-advantaged savings plans
  • Inclusive professional development opportunities
  • Flexible work-life support
  • Paid volunteer days
  • Employee networks

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