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State Street
State Street
Sponsor pentru viza H1BFinanțeFintechServicii bancare
State Street este o companie globală de servicii financiare care deservește investitorii instituționali prin soluții de administrare a investițiilor și servicii pentru investiții. Oferta sa include administrarea activelor, servicii de custodie și cercetare investițională, susținute de expertiză în domeniul financiar, al tehnologiei financiare și al serviciilor bancare. Compania se concentrează pe sprijinirea clienților în gestionarea activităților investiționale complexe prin date, perspective și capacități operaționale concepute pentru a îmbunătăți eficiența și a susține luarea deciziilor financiare.
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Vice President of Technology Client Experience

Lead State Street’s technology client experience transformation and enablement strategy. Drive client insights, tooling modernization, KPI reporting, and consistent operating practices.

USStatele Unite ale AmericiiMAMassachusetts
110.000 $ – 207.500 $ / an
La sediuNormă întreagăLiderLimbă Obligatorie: englezăVicepreședinte

Descriere

  • Build and manage the enablement and transformation function for Technology Client Experience
  • Deliver the unified client experience operating model
  • Own the enablement framework supporting client engagement transformation
  • Promote data-informed decisions, transparency, and continuous improvement
  • Increase scalability and consistency across operating practices
  • Manage the client feedback and insights framework
  • Turn client feedback and analysis into clear, actionable priorities
  • Advance continuous improvement and NPS gains through insight-led initiatives
  • Prepare KPI reports and performance analysis for senior leaders
  • Modernize client engagement tools, including portals, dashboards, and analytics
  • Develop and maintain centralized content libraries, processes, and engagement standards
  • Support consistent, scalable client interactions through standard resources and automation
  • Coordinate phased transformation programs and monitor execution
  • Define and monitor enterprise KPIs that demonstrate transformation results
  • Increase adoption of standardized processes, tools, and engagement practices
  • Promote consistent execution across regions and teams
  • Maintain a trusted source for engagement data, insights, and performance metrics

Cerințe

  • Bachelor’s degree in business, technology, or a related field
  • Experience supporting large-scale transformation programs, preferably in client-facing, service-led, or technology environments
  • Documented success establishing and expanding enablement functions
  • At least 8 years of experience in technology client engagement, relationship management, or service delivery
  • Strong knowledge of client lifecycle dynamics
  • Expertise in data-driven decision-making, including KPI development and performance reporting
  • Experience using or implementing modern client engagement tools
  • Ability to work across complex, matrixed business, technology, and client-facing organizations
  • Strong communication and stakeholder relationship skills
  • Ability to convert strategy into practical execution and secure adoption
  • Comfort working through ambiguity while delivering results in fast-changing environments

Beneficii

  • 401(k) retirement savings plan with company matching
  • Basic life insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Optional supplemental insurance coverage
  • Paid vacation
  • Paid sick leave
  • Short-term disability coverage
  • Support for family care responsibilities
  • Employee Assistance Program
  • Incentive compensation, including eligibility for annual performance awards
  • Eligible tax-advantaged savings plans
  • Inclusive professional development opportunities
  • Flexible work-life support
  • Paid volunteer days
  • Employee networks

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