State Street
State Street
State Street एक वैश्विक वित्तीय सेवा कंपनी है, जो निवेश प्रबंधन और निवेश सेवा समाधानों के माध्यम से संस्थागत निवेशकों को सेवाएँ प्रदान करती है। इसकी सेवाओं में परिसंपत्ति प्रबंधन, कस्टोडियल सेवाएँ और निवेश अनुसंधान शामिल हैं, जिन्हें वित्त, फिनटेक और बैंकिंग के क्षेत्र में विशेषज्ञता का समर्थन प्राप्त है। कंपनी डेटा, अंतर्दृष्टि और परिचालन क्षमताओं के माध्यम से ग्राहकों को जटिल निवेश गतिविधियों का प्रबंधन करने, दक्षता बढ़ाने और वित्तीय निर्णय लेने में सहायता करने पर केंद्रित है।

Vice President of Technology Client Experience

Lead State Street’s technology client experience transformation and enablement strategy. Drive client insights, tooling modernization, KPI reporting, and consistent operating practices.

विवरण

  • Build and manage the enablement and transformation function for Technology Client Experience
  • Deliver the unified client experience operating model
  • Own the enablement framework supporting client engagement transformation
  • Promote data-informed decisions, transparency, and continuous improvement
  • Increase scalability and consistency across operating practices
  • Manage the client feedback and insights framework
  • Turn client feedback and analysis into clear, actionable priorities
  • Advance continuous improvement and NPS gains through insight-led initiatives
  • Prepare KPI reports and performance analysis for senior leaders
  • Modernize client engagement tools, including portals, dashboards, and analytics
  • Develop and maintain centralized content libraries, processes, and engagement standards
  • Support consistent, scalable client interactions through standard resources and automation
  • Coordinate phased transformation programs and monitor execution
  • Define and monitor enterprise KPIs that demonstrate transformation results
  • Increase adoption of standardized processes, tools, and engagement practices
  • Promote consistent execution across regions and teams
  • Maintain a trusted source for engagement data, insights, and performance metrics

आवश्यकताएँ

  • Bachelor’s degree in business, technology, or a related field
  • Experience supporting large-scale transformation programs, preferably in client-facing, service-led, or technology environments
  • Documented success establishing and expanding enablement functions
  • At least 8 years of experience in technology client engagement, relationship management, or service delivery
  • Strong knowledge of client lifecycle dynamics
  • Expertise in data-driven decision-making, including KPI development and performance reporting
  • Experience using or implementing modern client engagement tools
  • Ability to work across complex, matrixed business, technology, and client-facing organizations
  • Strong communication and stakeholder relationship skills
  • Ability to convert strategy into practical execution and secure adoption
  • Comfort working through ambiguity while delivering results in fast-changing environments

लाभ

  • 401(k) retirement savings plan with company matching
  • Basic life insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Optional supplemental insurance coverage
  • Paid vacation
  • Paid sick leave
  • Short-term disability coverage
  • Support for family care responsibilities
  • Employee Assistance Program
  • Incentive compensation, including eligibility for annual performance awards
  • Eligible tax-advantaged savings plans
  • Inclusive professional development opportunities
  • Flexible work-life support
  • Paid volunteer days
  • Employee networks

संबंधित नौकरियाँ

Hewlett Packard Enterprise
General Dynamics Information Technology

Senior Azure Cloud Data Engineer

General Dynamics Information Technology

Modernize Indian Health Service clinical records by building Azure data pipelines and scalable healthcare data models. Develop ETL workflows and PySpark transformations for enterprise health data.

खोलें
Hewlett Packard Enterprise

Senior Network Operations Cloud Engineer (Secret Clearance)

Hewlett Packard Enterprise

Operate and secure Hewlett Packard Enterprise private-cloud networks supporting federal customers. Troubleshoot classified infrastructure, VMware NSX, ServiceNow changes, and mission-critical connectivity.

खोलें
Sanofi

Senior People Business Partner, Greater China Manufacturing

Sanofi

Advise Sanofi’s Greater China manufacturing and supply chain leaders on people strategy. Lead workforce planning, organizational transformation, talent initiatives, and compliance across multiple sites.

खोलें
Taste Labs

Talent Associate at Taste Labs, San Francisco (Hybrid)

Taste Labs

Source and coordinate hiring for engineers, researchers, designers, and operators at Taste Labs, an AI infrastructure startup. Partner with the Talent & People Operations Lead to improve recruiting processes and candidate experience.

खोलें
Neko Health

Business Recruiter, Neko Health

Neko Health

Recruit G&A and business-function talent to support Neko Health’s data-driven preventative healthcare mission. Partner with senior leaders across the US and Europe to build teams for the company’s growth.

खोलें
Denis Development Coaching Services

Talent Acquisition Specialist

Denis Development Coaching Services

Source and place candidates for financial, nonprofit, healthcare, and business clients. Build talent pipelines through outreach, cold calls, and recruiting platforms.

खोलें
FreedUp

Executive Assistant, Marketing and Communications

FreedUp

Provide remote executive support to US founders, including LinkedIn content, media outreach, recruiting, and calendar management. FreedUp matches executive assistants with growing US companies.

खोलें
Remote Recruitment

Remote Personal Assistant in South Africa

Remote Recruitment

Support a UK-based executive remotely from South Africa by managing their diary, inbox and administration. The role covers calendar coordination, correspondence, travel bookings and the careful handling of confidential information.

खोलें
Remote Recruitment

Administrative Coordinator (South Africa, Remote)

Remote Recruitment

Coordinate schedules, documents, inboxes, reporting and follow-ups for a UK employer. Work remotely from South Africa during UK business hours.

खोलें