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The Home Depot
The Home Depot
ConstructionLogisticsRetail
The Home Depot is a large home improvement retailer serving homeowners, DIY customers, and professional contractors through physical stores and an online platform. Its offering spans building materials, home improvement supplies, lawn and garden products, and related services, supported by operations across retail, construction, and logistics. The company hires across a broad workforce and emphasizes customer service, associate engagement, and a diverse, inclusive workplace.
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Technology Director, Contact Center Technology — Texas Remote

Lead contact-center technology strategy, vendor partnerships, and talent development for The Home Depot. Drive AI-enabled efficiency improvements and enterprise technology outcomes.

USUnited StatesTXTexas
$110,000 – $280,000 / year
RemoteFull-timeLeadEnglish RequiredDirector

Description

  • Partner across the enterprise to set and deliver goals for the assigned domain or portfolio segment.
  • Advance the enterprise roadmap while supporting technical and functional partner satisfaction.
  • Lead initiatives that address customer needs across the enterprise.
  • Guide execution and support professional development across the team.
  • Partner with functional and technical leaders to plan and deliver enabling technology solutions.
  • Build a holistic understanding of the business and align teams around strategic priorities.
  • Define, document, and communicate value propositions, success measures, and outcomes.
  • Assess market research, engage third-party vendors, and track developments in industry innovations and technology platforms.
  • Build and maintain strategic vendor partnerships.
  • Use technical and domain expertise to provide thought leadership and turn vision into action.
  • Maintain quality and change-control standards.
  • Design and oversee sustainable, repeatable processes and continuous improvements.
  • Promote operational excellence and internal customer satisfaction while keeping external customers’ needs central.
  • Lead, mentor, and coach direct reports.
  • Set and coordinate strategic direction for staff.
  • Recruit, retain, develop, and motivate high-performing talent.
  • Complete annual and mid-year reviews, assess individual development plans, and provide performance feedback.

Requirements

  • Be at least 18 years old.
  • Be legally authorized to work in the United States.
  • Hold a bachelor’s degree or equivalent degree in a job-related field of study.
  • Have at least 8 years of professional experience.
  • Have 5 years of leadership experience in a technology support contact center with more than 400 hourly and salaried associates.
  • Understand store, non-store, supply chain, and contact-center processes and technologies.
  • Have implemented technology solutions that improve contact-center efficiency.
  • Have used AI to improve call-center efficiency and documented the resulting metrics.
  • Have experience leading at the senior-manager level or above in a fast-paced, multi-division national company.
  • Be skilled in defining, communicating, and advancing value propositions, success metrics, and outcomes.
  • Be skilled in shaping, aligning, and guiding strategic execution for a domain or significant portfolio segment.
  • Be skilled in communicating with and influencing functional and technical leaders, senior vendor partners, and employees at all organizational levels.
  • Be skilled in selecting and managing strategic vendor relationships or serving as the primary contact for strategic partnerships.
  • Be skilled in managing and developing direct reports with their own span of control.
  • Use deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives.

Benefits

  • Remote or virtual work arrangement.
  • Overnight travel is typically expected to be 5% to 20% of the time.

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