Senior Performance Marketing Strategist
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Lead paid media strategy across Google, LinkedIn, Meta, and Microsoft for growing B2B companies. Connect campaign investment to pipeline and revenue through strategic client leadership.
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The Home Depot एक बड़ा गृह सुधार खुदरा विक्रेता है, जो भौतिक स्टोरों और ऑनलाइन प्लेटफ़ॉर्म के माध्यम से घर के मालिकों, स्वयं काम करने वाले ग्राहकों और पेशेवर ठेकेदारों को सेवाएँ प्रदान करता है। इसके उत्पादों में निर्माण सामग्री, गृह सुधार की आपूर्तियाँ, लॉन और उद्यान उत्पाद तथा संबंधित सेवाएँ शामिल हैं। कंपनी का संचालन खुदरा, निर्माण और लॉजिस्टिक्स क्षेत्रों में फैला हुआ है। यह विभिन्न प्रकार के कर्मचारियों की भर्ती करती है और ग्राहक सेवा, सहयोगी सहभागिता तथा विविधतापूर्ण और समावेशी कार्यस्थल पर ज़ोर देती है।
Technology Director, Contact Center Technology — Texas Remote
Lead contact-center technology strategy, vendor partnerships, and talent development for The Home Depot. Drive AI-enabled efficiency improvements and enterprise technology outcomes.
विवरण
- Partner across the enterprise to set and deliver goals for the assigned domain or portfolio segment.
- Advance the enterprise roadmap while supporting technical and functional partner satisfaction.
- Lead initiatives that address customer needs across the enterprise.
- Guide execution and support professional development across the team.
- Partner with functional and technical leaders to plan and deliver enabling technology solutions.
- Build a holistic understanding of the business and align teams around strategic priorities.
- Define, document, and communicate value propositions, success measures, and outcomes.
- Assess market research, engage third-party vendors, and track developments in industry innovations and technology platforms.
- Build and maintain strategic vendor partnerships.
- Use technical and domain expertise to provide thought leadership and turn vision into action.
- Maintain quality and change-control standards.
- Design and oversee sustainable, repeatable processes and continuous improvements.
- Promote operational excellence and internal customer satisfaction while keeping external customers’ needs central.
- Lead, mentor, and coach direct reports.
- Set and coordinate strategic direction for staff.
- Recruit, retain, develop, and motivate high-performing talent.
- Complete annual and mid-year reviews, assess individual development plans, and provide performance feedback.
आवश्यकताएँ
- Be at least 18 years old.
- Be legally authorized to work in the United States.
- Hold a bachelor’s degree or equivalent degree in a job-related field of study.
- Have at least 8 years of professional experience.
- Have 5 years of leadership experience in a technology support contact center with more than 400 hourly and salaried associates.
- Understand store, non-store, supply chain, and contact-center processes and technologies.
- Have implemented technology solutions that improve contact-center efficiency.
- Have used AI to improve call-center efficiency and documented the resulting metrics.
- Have experience leading at the senior-manager level or above in a fast-paced, multi-division national company.
- Be skilled in defining, communicating, and advancing value propositions, success metrics, and outcomes.
- Be skilled in shaping, aligning, and guiding strategic execution for a domain or significant portfolio segment.
- Be skilled in communicating with and influencing functional and technical leaders, senior vendor partners, and employees at all organizational levels.
- Be skilled in selecting and managing strategic vendor relationships or serving as the primary contact for strategic partnerships.
- Be skilled in managing and developing direct reports with their own span of control.
- Use deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives.
लाभ
- Remote or virtual work arrangement.
- Overnight travel is typically expected to be 5% to 20% of the time.
संबंधित नौकरियाँ
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