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Bulletproof
Bulletproof
201 – 500 Employees
H1B Visa SponsorConsultingMarketingTravel
Bulletproof is a global independent brand and creative agency that helps major consumer and corporate clients build distinctive brands. Its work spans brand strategy, visual identity, packaging, websites, and campaigns, with a creative approach focused on producing high-impact work that supports growth and builds lasting audience connection. The company operates through studios in multiple cities worldwide and brings together an international team serving clients across marketing, consulting, and travel-related sectors.
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Technical Analyst – Microsoft Service Desk (Hybrid Canada)

Provide Tier 1 service desk support for Bulletproof’s Microsoft-based managed services in a hybrid Canada role. Resolve user issues, manage tickets, and support LAN, desktop, and server environments.

CACanada
$24 – $26 / hour
HybridContractJuniorMiddleEnglish RequiredSupport Engineer

Description

  • Handle incoming technical and customer service calls
  • Respond to emails about technical issues
  • Deliver timely first-line technical and customer support across related business functions
  • Support LAN, desktop, and server devices
  • Maintain enterprise Microsoft environments
  • Create and track tickets in service desk software
  • Act as the primary client contact across phone, email, messaging, and support portals
  • Manage multiple daily tickets while prioritizing changing workloads
  • Escalate complex incidents to specialized technical teams as needed
  • Collaborate with the Managed Services team

Requirements

  • Bring 2–3 years of experience in a comparable technical support role
  • Hold a college certificate or diploma in information technology, or offer relevant experience and industry certification
  • Show enthusiasm for IT and a commitment to continued learning
  • Demonstrate strong working knowledge of Microsoft Windows, Microsoft 365, and Microsoft Office applications
  • Communicate clearly and build effective interpersonal relationships
  • Provide professional telephone support with a strong customer service focus
  • Work independently with limited supervision while managing competing tasks and shifting priorities
  • ITIL process knowledge is an asset
  • Be available to work 8 AM–5 PM AST, with reasonable-notice shift work when needed

Benefits

  • Reimbursement for relevant professional certifications and career development
  • Opportunities to participate in community and volunteer initiatives
  • Dedicated paid time for volunteering
  • 25% corporate discount on GoodLife Fitness memberships
  • Recognition programs and rewards, including a service award bonus

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