Bulletproof
Bulletproof
Bulletproof yirik iste’molchi brendlari va korporativ mijozlarga o‘ziga xos brendlar yaratishda yordam beradigan, butun dunyo bo‘ylab faoliyat yurituvchi mustaqil brend va kreativ agentlikdir. Kompaniya brend strategiyasi, vizual identika, qadoqlash, veb-saytlar va kampaniyalar yo‘nalishlarida ish olib boradi. Uning yuqori ta’sirga ega loyihalar yaratishga qaratilgan kreativ yondashuvi biznes o‘sishini qo‘llab-quvvatlaydi va auditoriya bilan uzoq muddatli aloqa o‘rnatishga xizmat qiladi. Kompaniya dunyoning bir nechta shahridagi studiyalari orqali faoliyat yuritadi hamda marketing, konsalting va sayohat bilan bog‘liq sohalardagi mijozlarga xizmat ko‘rsatadigan xalqaro jamoani birlashtiradi.

Technical Analyst – Microsoft Service Desk (Hybrid Canada)

Provide Tier 1 service desk support for Bulletproof’s Microsoft-based managed services in a hybrid Canada role. Resolve user issues, manage tickets, and support LAN, desktop, and server environments.

Tavsif

  • Handle incoming technical and customer service calls
  • Respond to emails about technical issues
  • Deliver timely first-line technical and customer support across related business functions
  • Support LAN, desktop, and server devices
  • Maintain enterprise Microsoft environments
  • Create and track tickets in service desk software
  • Act as the primary client contact across phone, email, messaging, and support portals
  • Manage multiple daily tickets while prioritizing changing workloads
  • Escalate complex incidents to specialized technical teams as needed
  • Collaborate with the Managed Services team

Talablar

  • Bring 2–3 years of experience in a comparable technical support role
  • Hold a college certificate or diploma in information technology, or offer relevant experience and industry certification
  • Show enthusiasm for IT and a commitment to continued learning
  • Demonstrate strong working knowledge of Microsoft Windows, Microsoft 365, and Microsoft Office applications
  • Communicate clearly and build effective interpersonal relationships
  • Provide professional telephone support with a strong customer service focus
  • Work independently with limited supervision while managing competing tasks and shifting priorities
  • ITIL process knowledge is an asset
  • Be available to work 8 AM–5 PM AST, with reasonable-notice shift work when needed

Imtiyozlar

  • Reimbursement for relevant professional certifications and career development
  • Opportunities to participate in community and volunteer initiatives
  • Dedicated paid time for volunteering
  • 25% corporate discount on GoodLife Fitness memberships
  • Recognition programs and rewards, including a service award bonus

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