Bulletproof
Bulletproof
Bulletproof este un brand independent și o agenție creativă globală care ajută companii importante din domeniul bunurilor de consum și din sectorul corporativ să construiască branduri distinctive. Activitatea sa acoperă strategia de brand, identitatea vizuală, ambalajele, site-urile web și campaniile, printr-o abordare creativă axată pe realizarea unor proiecte cu impact major, care susțin creșterea și dezvoltă o conexiune durabilă cu publicul. Compania operează prin studiouri din mai multe orașe din întreaga lume și reunește o echipă internațională care deservește clienți din domeniile marketingului, consultanței și călătoriilor.

Technical Analyst – Microsoft Service Desk (Hybrid Canada)

Provide Tier 1 service desk support for Bulletproof’s Microsoft-based managed services in a hybrid Canada role. Resolve user issues, manage tickets, and support LAN, desktop, and server environments.

Descriere

  • Handle incoming technical and customer service calls
  • Respond to emails about technical issues
  • Deliver timely first-line technical and customer support across related business functions
  • Support LAN, desktop, and server devices
  • Maintain enterprise Microsoft environments
  • Create and track tickets in service desk software
  • Act as the primary client contact across phone, email, messaging, and support portals
  • Manage multiple daily tickets while prioritizing changing workloads
  • Escalate complex incidents to specialized technical teams as needed
  • Collaborate with the Managed Services team

Cerințe

  • Bring 2–3 years of experience in a comparable technical support role
  • Hold a college certificate or diploma in information technology, or offer relevant experience and industry certification
  • Show enthusiasm for IT and a commitment to continued learning
  • Demonstrate strong working knowledge of Microsoft Windows, Microsoft 365, and Microsoft Office applications
  • Communicate clearly and build effective interpersonal relationships
  • Provide professional telephone support with a strong customer service focus
  • Work independently with limited supervision while managing competing tasks and shifting priorities
  • ITIL process knowledge is an asset
  • Be available to work 8 AM–5 PM AST, with reasonable-notice shift work when needed

Beneficii

  • Reimbursement for relevant professional certifications and career development
  • Opportunities to participate in community and volunteer initiatives
  • Dedicated paid time for volunteering
  • 25% corporate discount on GoodLife Fitness memberships
  • Recognition programs and rewards, including a service award bonus

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Deschide