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TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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TDCX Customer Service Specialist, Singapore Onsite

Provide customer support across multiple channels for TDCX in Singapore. Resolve issues, coordinate case closure, and build lasting customer relationships.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Deliver high-quality customer support through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, effective solutions.
  • Drive first-contact resolution and coordinate follow-up with service partners and internal teams to close cases within service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
  • Follow established procedures to deliver consistent service and maximize customer satisfaction.
  • Build lasting customer relationships through proactive, attentive support.
  • Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Requirements

  • A diploma or degree in any field, including a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s degree.
  • Relevant work experience of around two years is preferred, while fresh graduates are welcome to apply.
  • Strong time-management abilities and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including attentive listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the flexibility to learn new tools quickly.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Benefits

  • Competitive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career progression.
  • A positive workplace culture focused on future growth.
  • Convenient access with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • The opportunity to join a globally recognized, award-winning company.

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