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TDCX
TDCX
Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Kompaniyadagi ish o‘rinlari

TDCX Customer Service Specialist, Singapore Onsite

Provide customer support across multiple channels for TDCX in Singapore. Resolve issues, coordinate case closure, and build lasting customer relationships.

SGSingapurOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Deliver high-quality customer support through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, effective solutions.
  • Drive first-contact resolution and coordinate follow-up with service partners and internal teams to close cases within service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
  • Follow established procedures to deliver consistent service and maximize customer satisfaction.
  • Build lasting customer relationships through proactive, attentive support.
  • Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Talablar

  • A diploma or degree in any field, including a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s degree.
  • Relevant work experience of around two years is preferred, while fresh graduates are welcome to apply.
  • Strong time-management abilities and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including attentive listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the flexibility to learn new tools quickly.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Imtiyozlar

  • Competitive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career progression.
  • A positive workplace culture focused on future growth.
  • Convenient access with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • The opportunity to join a globally recognized, award-winning company.

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