Fresh Prints
Fresh Prints
11 – 50 Employees
B2CeCommerceRetail
Fresh Prints is a retail and eCommerce company focused on custom collegiate merchandise. Its online offering includes personalized hoodies, shirts, sweaters, and sweatpants for college students, fraternities, sororities, and other campus organizations. Customers can use the Fresh Prints design tool or upload inspiration to create apparel tailored to their group. Based in New York City, the company builds its collegiate community through social media, an interactive blog, and campus manager opportunities for students.

Shopify Support Advisor - Remote in the Philippines

Support merchants using Intelligems’ e-commerce profit optimization platform. Diagnose issues, manage customer conversations, and provide assistance through email, Slack, and chat.

Description

  • Deliver prompt, high-quality responses to customer questions
  • Investigate technical problems, determine root causes, and resolve or escalate them
  • Build deep product knowledge to provide accurate answers efficiently
  • Handle 20–30 active customer conversations simultaneously
  • Track follow-ups and drive tickets through timely resolution
  • Partner with internal teams on complex or escalated cases
  • Spot recurring support patterns and communicate insights to product, technology, and operations teams
  • Strengthen internal knowledge through documentation and training contributions
  • Report to the Support & Implementation Manager
  • Assist customers daily through email, Slack, and chat

Requirements

  • Demonstrated experience in merchant support or a comparable customer-facing role
  • Strong communication and analytical problem-solving abilities
  • Resourcefulness and a genuine ability to help customers
  • Adaptability when handling varied responsibilities and shifting priorities
  • Effective multitasking, organization, and time-management skills
  • Background in e-commerce, SaaS, or analytics is advantageous
  • Working familiarity with Tableau, Looker, SQL, or business intelligence tools is beneficial
  • Availability to provide weekend customer support

Benefits

  • Salary and equity compensation packages
  • Flexible vacation policy and paid time off
  • Fully remote work setup

Related Jobs