Fresh Prints
Fresh Prints
Fresh Prints este o companie de retail și comerț electronic axată pe articole universitare personalizate. Oferta sa online include hanorace, tricouri, pulovere și pantaloni de trening personalizați pentru studenți, frății studențești, organizații studențești feminine și alte organizații din campus. Clienții pot folosi instrumentul de design Fresh Prints sau pot încărca imagini ca sursă de inspirație pentru a crea articole vestimentare adaptate grupului lor. Cu sediul în New York, compania își dezvoltă comunitatea universitară prin rețelele sociale, un blog interactiv și oportunități pentru studenți de a deveni manageri de campus.

Shopify Support Advisor - Remote in the Philippines

Support merchants using Intelligems’ e-commerce profit optimization platform. Diagnose issues, manage customer conversations, and provide assistance through email, Slack, and chat.

Descriere

  • Deliver prompt, high-quality responses to customer questions
  • Investigate technical problems, determine root causes, and resolve or escalate them
  • Build deep product knowledge to provide accurate answers efficiently
  • Handle 20–30 active customer conversations simultaneously
  • Track follow-ups and drive tickets through timely resolution
  • Partner with internal teams on complex or escalated cases
  • Spot recurring support patterns and communicate insights to product, technology, and operations teams
  • Strengthen internal knowledge through documentation and training contributions
  • Report to the Support & Implementation Manager
  • Assist customers daily through email, Slack, and chat

Cerințe

  • Demonstrated experience in merchant support or a comparable customer-facing role
  • Strong communication and analytical problem-solving abilities
  • Resourcefulness and a genuine ability to help customers
  • Adaptability when handling varied responsibilities and shifting priorities
  • Effective multitasking, organization, and time-management skills
  • Background in e-commerce, SaaS, or analytics is advantageous
  • Working familiarity with Tableau, Looker, SQL, or business intelligence tools is beneficial
  • Availability to provide weekend customer support

Beneficii

  • Salary and equity compensation packages
  • Flexible vacation policy and paid time off
  • Fully remote work setup

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