Fresh Prints
Fresh Prints
Fresh Prints — колледждерге арналған жекелендірілген тауарларға бағытталған бөлшек сауда және электрондық коммерция компаниясы. Оның интернет-дүкенінде колледж студенттеріне, бауырластық және қыздар қауымдастықтарына, сондай-ақ басқа да кампус ұйымдарына арналған дербестендірілетін капюшонды жейделер, жейделер, жемпірлер және спорттық шалбарлар ұсынылады. Клиенттер өз тобына лайық киім жасау үшін Fresh Prints дизайн құралын пайдалана алады немесе шабыт ретінде сурет жүктей алады. Штаб-пәтері Нью-Йоркте орналасқан компания әлеуметтік желілер, интерактивті блог және студенттерге арналған кампус менеджері мүмкіндіктері арқылы колледж қауымдастығын қалыптастырады.

Shopify Support Advisor - Remote in the Philippines

Support merchants using Intelligems’ e-commerce profit optimization platform. Diagnose issues, manage customer conversations, and provide assistance through email, Slack, and chat.

Сипаттама

  • Deliver prompt, high-quality responses to customer questions
  • Investigate technical problems, determine root causes, and resolve or escalate them
  • Build deep product knowledge to provide accurate answers efficiently
  • Handle 20–30 active customer conversations simultaneously
  • Track follow-ups and drive tickets through timely resolution
  • Partner with internal teams on complex or escalated cases
  • Spot recurring support patterns and communicate insights to product, technology, and operations teams
  • Strengthen internal knowledge through documentation and training contributions
  • Report to the Support & Implementation Manager
  • Assist customers daily through email, Slack, and chat

Талаптар

  • Demonstrated experience in merchant support or a comparable customer-facing role
  • Strong communication and analytical problem-solving abilities
  • Resourcefulness and a genuine ability to help customers
  • Adaptability when handling varied responsibilities and shifting priorities
  • Effective multitasking, organization, and time-management skills
  • Background in e-commerce, SaaS, or analytics is advantageous
  • Working familiarity with Tableau, Looker, SQL, or business intelligence tools is beneficial
  • Availability to provide weekend customer support

Артықшылықтар

  • Salary and equity compensation packages
  • Flexible vacation policy and paid time off
  • Fully remote work setup

Ұқсас жұмыс орындары

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