Wing Assistant
Wing Assistant
501 – 1,000 Employees
ConsultingLogisticsMarketing
Wing Assistant provides virtual assistant services for businesses, supporting day-to-day operations through general administrative assistance, executive support, customer service, bookkeeping, and digital marketing. Its subscription-based model connects clients with dedicated assistants who learn their workflows over time, helping startups and established teams delegate recurring work and stay focused on core priorities. The company operates across consulting, marketing, and logistics contexts and recruits talent for virtual assistant roles.

Shopify Operations Manager Remote United Kingdom

Lead Shopify operations across customer service, inventory, logistics, and e-commerce systems for Wing Assistant. The role supports process automation, team coordination, and reliable day-to-day operations.

Description

  • Lead the existing customer service team
  • Monitor response and resolution times
  • Resolve escalations, refunds, and exchanges
  • Find gaps in standard operating procedures and improve FAQs and automated replies
  • Monitor inventory, measure sell-through, and forecast replenishment needs
  • Coordinate with factories and manage production schedules
  • Oversee logistics for incoming inventory
  • Update weekly inventory records for SKUs and product variants
  • Review order progress and send customers tracking updates through Parcelwill
  • Maintain the Notion workspace
  • Create and refine standard operating procedures
  • Monitor product launches and marketing campaigns
  • Organize projects and keep them on schedule
  • Maintain weekly KPI reports to support operational efficiency and quality

Requirements

  • Demonstrated experience operating a Shopify store
  • Strong background in inventory tracking, multi-SKU management, and demand forecasting
  • Confidence working independently as an Operations Manager
  • Ability to create SOPs, streamline workflows, and work with minimal supervision
  • Experience managing customer service processes, reporting, and a support team
  • Strong reading, writing, and spoken communication skills for working with customers, factories, and internal colleagues
  • USB headset with noise cancellation
  • Working webcam
  • Computer with a processor of at least 1.8 GHz and 4GB RAM or more
  • Primary cable internet connection with speeds of at least 25 Mbps
  • Backup internet connection with speeds of at least 10 Mbps
  • Experience with or access to Shopify and Notion
  • Availability from 9 AM to 6 PM UK time for 40 hours per week

Benefits

  • Performance-based incentives
  • Stable, secure employment
  • Paid training
  • Inclusive workplace culture
  • Opportunities to build new skills
  • Fully remote, work-from-home arrangement
  • Highly supportive team
  • Career development opportunities
  • Positive and engaging work environment
  • Holiday and overtime pay
  • Affiliate program offering referral earnings of up to $30 when a referral is hired

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