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Cyera
Cyera
201 – 500 Employees
ConsultingHealthcareLogistics
Cyera is an enterprise data security company that helps organizations discover, understand, and protect their data. Its platform provides visibility into what data a business holds, where it resides, and who can access it, helping teams identify security and compliance risks. Cyera’s offerings include data security platform modules, data loss prevention, identity and access management, and data breach readiness. The company serves organizations across healthcare, consulting, and logistics, supporting more informed data protection and risk management.
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Senior Technical Support Engineer – Identity at Cyera

Resolve complex enterprise identity-security issues for Cyera’s AI data-security platform. Build support operations, knowledge systems, and AI-assisted workflows.

ILIsraelHybridFull-timeSeniorEnglish RequiredSupport Engineer
AWSAzureCloudCyber SecurityDistributed SystemsGoGoogle Cloud PlatformMongoDBSplunkSQLTypeScriptVault

Description

  • Own complex enterprise customer issues end to end, covering triage, bug reproduction, root-cause analysis, technical remediation, and customer communication
  • Troubleshoot customer identity environments across SaaS and on-premises deployments
  • Investigate distributed-system and data-pipeline issues across the Oasis platform
  • Diagnose NXLog collectors, S3 ingestion pipelines, MongoDB query behavior, asynchronous jobs, and Datadog logs
  • Work with Product and Engineering to reproduce defects, create detailed engineering tickets, and measure customer health signals
  • Develop the support knowledge base through customer troubleshooting guides, internal runbooks, and integration playbooks
  • Manage critical escalations and restore customer confidence after Sev-1 incidents
  • Create AI agents with Claude, Gemini, and MCP servers to automate L1/L2 triage, log analysis, and case routing across Slack, Linear, and Pylon
  • Establish SLAs, support KPIs, escalation procedures, on-call coverage, and internal workflows with TAMs, Solution Architects, and Engineering

Requirements

  • At least six years of experience in technical support, solutions engineering, or customer-facing engineering in cybersecurity
  • Required: direct experience with identity security, including IAM, PAM, IGA, or non-human identity
  • Extensive hands-on experience with Okta, Entra ID, Active Directory, SailPoint, CyberArk, or BeyondTrust
  • Practical knowledge of IAM services in AWS, GCP, and Azure
  • Strong command of SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS
  • Experience with AWS, Azure, and GCP cloud-security models, including role policies, trust relationships, Azure Service Principals and Enterprise Applications, and GCP Service Accounts
  • Working knowledge of service accounts, API keys, tokens, certificates, secrets rotation, ephemeral credentials, and just-in-time access
  • Hands-on experience with HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, or GCP Secret Manager
  • Hands-on experience with enterprise logging and SIEM platforms such as Datadog or Splunk
  • Fluency in SQL, JSON, YAML, and HCL
  • Advanced troubleshooting skills with HTTP debugging, HAR traces, and Go or TypeScript stack traces
  • Comfort using AI tools in daily support operations and creating effective prompts
  • Highly organized with strong analytical skills
  • Demonstrated ability to stay calm, clear, and methodical during major technical escalations and outages
  • Exceptional relationship-management and multi-channel communication skills
  • Strong cross-functional collaboration and customer-success orientation

Benefits

  • Remote or hybrid work arrangement
  • Build a support function from the ground up
  • Develop AI agents with Claude, Gemini, and MCP servers
  • Partner with Product and Engineering as an equal stakeholder
  • Help shape customer retention, NPS, and the company’s support reputation

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