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Oxylabs.io
Oxylabs.io
201 – 500 Employees
ConsultingLogisticsMarketing
Oxylabs.io provides web scraping and data collection solutions for organizations that need reliable access to public web data at scale. Its offering includes residential, mobile, and datacenter proxies, along with AI- and ML-powered APIs and ready-to-use datasets for applications such as market research, SEO monitoring, e-commerce, cybersecurity, and brand protection. The company serves more than 3,500 clients and emphasizes efficient, compliant, and ethical data collection. Oxylabs.io’s global team works across consulting, marketing, and logistics-related use cases, with roles supporting the development and delivery of web data extraction products and services.
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Senior Technical Customer Success Specialist in Vilnius (Hybrid)

Oxylabs is seeking a senior technical customer success specialist to support B2B clients using web data solutions. The role focuses on troubleshooting, clear communication, and coordination with technical teams during the night shift.

LTLithuania
€1,850 – €2,600 / month
HybridFull-timeSeniorEnglish RequiredLithuanian RequiredTechnicalCustomer Success

Description

  • Serve as the primary contact for B2B customers through chat, email, and dedicated channels, guiding higher-tier clients from initial questions through resolution.
  • Investigate customer requests by gathering client details, reviewing internal databases, and validating information needed to identify solutions.
  • Resolve queries promptly and professionally by explaining technical topics clearly, providing updates, and maintaining ownership through closure.
  • Collaborate with technical teams to understand product behavior, clarify complex cases, and translate technical findings into customer-ready responses.
  • Monitor server health checks, client-specific communication channels, and shift handovers.
  • Support customers proactively throughout their lifecycle by identifying recurring questions, sharing guidance, and helping sustain satisfaction.
  • Work the night shift from 01:00 to 09:00 EET.

Requirements

  • Demonstrated experience in customer support, customer success, or another client-facing position.
  • A technically minded, curious, and solution-oriented approach to understanding how products work.
  • An investigative and self-directed working style, with the motivation to learn quickly and take ownership.
  • Fast response times, strong concentration, and empathy when helping customers resolve issues.
  • Excellent written and verbal communication in English and Lithuanian.
  • Experience with proxies, VPNs, or comparable products is advantageous.

Benefits

  • More than 40 internal learning opportunities, external conferences, mentorship, and year-round knowledge sharing.
  • Private health insurance.
  • Psychotherapy support.
  • On-site well-being consultants.
  • 24/7 gym access.
  • Wellness app.
  • Team events.
  • An overseas workation.
  • Quarterly team-building budgets.
  • Additional vacation days.
  • Paid days off for important life events.
  • Barista coffee.
  • All necessary work tools.
  • Night-hour pay rate and bonuses.
  • fields

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