NEP Group, Inc.
NEP Group, Inc.
1,001 – 5,000 Employees
BroadcastingEntertainmentMedia
NEP Group, Inc. is a global media technology company supporting live events, television, and virtual productions. Its end-to-end services span mobile production, studio operations, live broadcasting, video rigging, augmented and virtual reality, and post-production. With more than 200 mobile production units and 83 studios worldwide, NEP helps media and entertainment clients produce, manage, and distribute content across platforms.

Senior Manager, Client Services Growth - Onsite

Lead client success for NEP’s global live sports and entertainment production ecosystem. Oversee onboarding, service delivery, renewals, and cross-functional account growth.

Description

  • Manage daily relationships with client operations leaders, production stakeholders, and technical, finance, and procurement contacts
  • Collaborate with Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts
  • Lead client onboarding, account planning, and visibility into service delivery
  • Develop and maintain account plans, stakeholder maps, escalation procedures, and renewal schedules
  • Coordinate issue resolution, client communications, and service quality improvements
  • Represent client needs and priorities across the organization
  • Support renewals, growth opportunities, and sustained account success

Requirements

  • At least seven years of experience in client services, account management, customer success, technical account management, broadcast operations, or a related field
  • Background supporting complex clients in media, technology, sports, entertainment, managed services, or related environments
  • Strong stakeholder management, communication, and organizational capabilities
  • Ability to discuss technical and operational matters while coordinating cross-functional teams
  • Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or comparable commercial systems is preferred
  • Experience coordinating complex accounts across multiple facilities, business units, technical teams, or service lines
  • Experience working with Sales on renewals, upsell opportunities, client intelligence, and long-term account planning is preferred
  • Willingness and ability to travel approximately 25% for client meetings, facility visits, and industry events

Related Jobs

DomainTools

Growth Marketing Manager

DomainTools
51 – 200 Employees
ConsultingHealthcareLogistics

Lead DomainTools’ growth marketing across the funnel, using experiments, paid acquisition, conversion optimization, SEO, and AI-assisted workflows. Partner with Product, Sales, and Revenue Operations to improve conversion, acquisition efficiency, and pipeline.

Open